Managed Services, Senior Consultant - NetSuite
Company: Myers Holum
Location: Charlotte
Posted on: May 16, 2022
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Job Description:
Job Description Responsibilities Act as senior contributor to
service transition and service delivery for accounts assigned to
the team Ensure proper coverage on assigned accounts; 1-4 projects
or as needed Monitor incident workload and redistribute as
necessary Conduct quarterly account reviews to identify client
satisfaction, process adherence, backlogs, quality of services
provided, opportunities for improvement, etc. Serve as escalation
point for assigned clients Review contracts for special terms.
Monitor time expended, billings, renewals, profitability Spearhead
and participate in process improvement initiatives to improve
maturity of Managed Services delivery Provide technical and
functional subject matter expertise to team Act as primary
Technical Account Manager ( "TAM") for some accounts Help
coordinate collaboration between teams in different geographic
regions Design Dashboards to track Key Performance Indicators to
indicate proactive changes to the customer's environments
Qualifications Undergraduate degree in relevant field or MBA or
equivalent work experience Individual at least 3-5 years of
experience on the administrative side of NetSuite, including
support & escalations Comprehensive understanding of landscape of
web technologies and standards Experience and knowledge of best
practices surrounding ERP About Myers-Holum Myers-Holum Inc. (MHI)
is a technology and management consulting firm founded in 1981 and
based in New York, New York with several professional services
practices, specialized skills and expertise Today, MHI has regional
presence in core markets across North America delivering of
NetSuite and other cloud services. Our firm is comprised of a
remote workforce of 175 consultants and developers working across
the US and Canada Our cutting edge technology partners include
Oracle NetSuite, Google Cloud Platform, Dell Boomi and Stripe, all
working with us to provide the best customer experience throughout
each implementation Specialties include Enterprise Data Management,
Data Warehousing, Master Data Warehousing, Performance Management,
Google BigQuery, NetSuite ERP and Ecommerce implementations and
Managed Services Having consulted for more than 800 companies
ranging from the Fortune 500 to the lower Mid-Market, our workforce
represents a diverse and ambitious group of consulting and
development professionals with comprehensive industry, systems, and
data management expertise. The clients we service represent a wide
array of industries including: Manufacturing W&D, Retail,
Ecommerce, Software & Technology, NFP, Financial Services, Pharma &
Healthcare, Hospitality, and Insurance Having been a NetSuite
Alliance Partner and Commerce Agency Partner since 2017, MHI has
been recognized as NetSuite Partner of the Year in 2019, 2020 and
Dell Boomi Growth Partner of the Year in 2020 Website:
myersholum.com Benefits MHI offers competitive base salary,
incentive pay and comprehensive benefits including medical, dental,
401k Company access to training and full coverage for
certification/exam fees in a variety of products and professional
skill sets Career growth and upward mobility to meet your long term
goals In US: MHI offers a company health insurance policy that
covers 100% of premiums for the individual Remote working
opportunity when not traveling for client requirements with full
access to the team through technology
Keywords: Myers Holum, Charlotte , Managed Services, Senior Consultant - NetSuite, Professions , Charlotte, North Carolina
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