Applications Analyst

Company: Blumenthal Performing A
Location: Charlotte
Posted on: May 16, 2022

Job Description:

Job DescriptionPosition Summary Under minimal supervision from the Director of IT and in collaboration with teammates (both direct Blumenthal Employees and outside contractors) becomes subject matter expert on BPA's Line of Business Applications. Evaluate, review, create and maintain user-facing documentation. Support end user training. Collaborate with other departments to evaluate business processes and look for ways to streamline them utilizing existing tools. Help evaluate software purchases and deployments with an eye towards usability, training and documentation. Assist IT staff with troubleshooting and user-facing HelpDesk responsibilities. Duties & Responsibilities

• Research, troubleshoot and resolve end-user requests and problems in multiple applications.
• Provide Level 1 and Level 2 support using helpdesk system.
• Communicate and collaborate across written (chat, email, documentation) and verbal (phone calls, meetings in-person and online) methods with ease.
• Gather and document business requirements and functional specifications.
• Work with internal and contracted IT teams as well as vendors to perform upgrades and provide general technical support for various applications under your responsibility.
• Work with software vendors to understand technology roadmap and application strategy.
• Map and analyze business processes and workflows with an eye towards efficiency with line of business applications.
• Determine priorities and manage multiple projects concurrently.
• Seek increased responsibility, take independent action and calculated risks, look for and take advantage of opportunities, ask for and offer help when needed.
• Keep current on new developments in information technology and their application to make recommendations for implementing appropriate technology advancements.Job Qualifications
  • Familiarity with large-scale ERP, CRM, Event Ticketing and similar systems.
  • Familiar with non-profit and/or performing arts organizations.
  • College education and/or formal training are preferred but not required.
  • Minimum five years of relevant job experience.
  • COVID-19 vaccination required.Candidate Attributes
    • Working knowledge of SQL, SQL Server and scripting languages is a significant advantage
    • Excel and Office wizard
    • Exceptionally handy with a Google query
    • Willing to learn and self-teach skills wherever possible
    • Familiarity and comfort with O365 services (SharePoint, OneDrive, Teams, Flow, etc) from a power user perspective (admin and PowerShell skills not required)
    • Gregarious and comfortable talking to groups without overusing techno babble
    • Highly organized
    • Able to work in varied environments (open plan office, other's offices, home, etc)

Keywords: Blumenthal Performing A, Charlotte , Applications Analyst, Professions , Charlotte, North Carolina