l2 production support

Company: Randstad US
Location: Charlotte
Posted on: May 16, 2022

Job Description:

l2 production support.+ charlotte , north carolina+ posted april 27, 2022**job details**summary+ $55 - $65 per hour+ contract+ bachelor degree+ category computer and mathematical occupations+ reference923478job detailsjob summary:Summary:+ L2 Production Support Role CSW CTO Production Services and Infrastructure Delivery Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.+ The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.+ Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques.+ May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internalRequired Skills+ Effective communication skills documentation skills Broad understanding of Linux/Unix Understanding of SQL scripting knowledge of Oracle DB Ability to work under high intense technical troubleshooting operations Experience in Splunk, Interscope and AppDynamics application Application Programming Interface (API) integrationDesired Skills+ Experience in Incident Management and Problem Management Triage management Experience in effective technical trouble shooting Expert knowledge in Payment and Merchant Technology Certification and production migration expert Gift Card, Visa, Mastercard, AMEX and Discover operating regulations and PCI Data Security Data technical certification knowledge of Visa's Base 1, Mastercard's Net, BaseII systems and IPM Clearing formatslocation: CHARLOTTE, North Carolinajob type: Contractsalary: $55 - 65 per hourwork hours: 8am to 5pmeducation: Bachelorsresponsibilities:+ The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.+ Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques.+ May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internalqualifications:+ Experience level: Experienced+ Minimum 10 years of experience+ Education: Bachelorsskills:+ ProductionEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.**related jobs.**see all jobs**production / technical support**+ charlotte, north carolina+ contract+ $46 - $56 per hourposted april 28, 2022job summary: Summary: Monitor application jobs across multiple Hadoop production environments. Perform initial triage of job failures/production issues.Gather information, perform research and root cause analysis to determine immediate solution. Identify immediate and permanent fix solutions to prevent recurrence of production issues.Track application SLAs, respond to user inquiry/issue/request tickets. Coordinate effectively with application teams and upstream/downstream teams to ensure prompt evaluation and efficient resolution of production issues. Required Skills 1. 3 - 6 years Hadoop experience and troubleshooting in a production support capacity; Experience in L1 / L2 level support.2. Monitor and evaluate Hadoop platform health and alerts with a view to ensuring 100% availability of the Hadoop platform and services3. Understand, monitor and evaluate production Hadoop job streams in support of client operations4. Work well with the application teams, educate the customers and proactively manage expectations5. Ability to perform data analysis and respond to system user inquiries6. Ability to efficiently manage multiple tasks in high pressure situations7. Ability to effectively communicate status of issues and areas of opportunity for process/system improvements8. Ability to manage complex inquiries from clients/users in a large, multi-tenant Hadoop environment. Desired Skills Self-motivated; ability to manage multiple tasks efficientlyCritical thinking, problem-solving skillscommunication skillstechnical knowledge of relational databases and data warehousingHadoop application and platform support experience, hands-on experience with the entire suite of tools/services in the Cloudera distribution of HadoopDetailed understanding of Hadoop architecture; Hadoop admin experience a plusexperience in Hive, Impala, Spark data analysis and supportSQL skillsKnowledge of networking, UNIX/Linux platforms and programmingETL tools: Syncsort DMX-h ETL job development or L3 support experience on Hadoop PlatformJob Scheduling tools : Autosys, OozieBI tools: Tableau location: CHARLOTTE, North Carolina job type: Contract salary: $46 - 56 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Monitor application jobs across multiple Hadoop production environments. Perform initial triage of job failures/production issues.Gather information, perform research and root cause analysis to determine immediate solution. Identify immediate and permanent fix solutions to prevent recurrence of production issues.Track application SLAs, respond to user inquiry/issue/request tickets. Coordinate effectively with application teams and upstream/downstream teams to ensure prompt evaluation and efficient resolution of production issues. qualifications: Experience level: ExperiencedMinimum 8 years of experienceEducation: Bachelors skills: Production Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. view job**l3 (subject matter expert)**+ charlotte, north carolina+ contract+ $60 - $70 per hourposted april 20, 2022job summary: Description: This position will be considered an L3 (Subject Matter Expert) level role with the expectation that the individual will have a broad and in-depth understanding of SDLC tools, specifically the Continuous Integration and Continuous Development lifecycle. They must also be familiar with DevOps automation and support as well as with the AGILE methodology. The individual will be expected to have a strong background in production support and system engineering. They must be able to support issues at the application level as well as the infrastructure level, and perform the following job functions:Provide in-depth analysis of platform, system errors and performance issuesPerform application deployment, migrations, and upgradesOwnership of problem root cause analysis and remediationChronic issue investigation for critical application issuesLead proactive monitoring review and implementationWorks with engineering, Development Support, and/or infrastructure teams to implement server or application changes, fixes, upgrades and remediationProactive application stability analysis - investigate performance concerns, error analysis, improve maintenance processes, automation, and resolution of open issuesVendor escalation for production issuesCoordinate and perform disaster recovery exercises for supported applicationsOn call support for platform incidents, production releases, migrations, or upgrades Required Skills In-depth experience supporting/administering enterprise level SDLC tools. This includes experience in Application Lifecycle Management including but not limited to Atlassian Crowd, Atlassian JIRA, Atlassian Confluence, qTest and Quality Center. Experience supporting Redhat Ansible and Cloudbees Jenkins and will be a major plus.Demonstrates strong analytical and strong task management skills.Knowledge and strong experience with application and infrastructure monitoring tools such as AppDynamics, Splunk, Tivoli, Sitescope, and Introscope.Excellent oral and written communication skills and strong attention to detailstrong negotiation and mediation skills as well as an ability to be diplomatic in dealings with a variety of areas across the company.7+ years systems support, infrastructure, and engineering experience7+ years production application support5+ years working with Enterprise Linux and/or MS Windows Server in an administrative format5+ years experience with Apache Tomcat administration5-7 years technical Systems architecture & design5-7 years experience with Groovy. SIL, Java, Linux Shell scripting or Powershell scriptingExposure and familiarity with application development lifecycle methodologies such as DevOps and CI-CDFamiliarity with version control tools such as Bitbucket, Subversion, Perforce, GIT strongly preferred.Exposure and familiarity with application development lifecycle methodologies such as version control and SDLC.Experience supporting Cloud hosted environments, virtual servers, high availability platforms and clusteringKnowledge of infrastructure components such as SAN, NAS, DNS, Load balancing, etcAbility to effectively communicate/present to all levels of the organization, including executive management Willing and able to work after hours and weekends when required to support multiple time zonesAbility to effectively communicate/present to all levels of the organization, including executive managementWilling and able to work after hours and weekends when required to support multiple time zonesCandidate must be highly motivated and a self-starterMust have the ability to work independently and be part of a teamThere should be a desire to learn new technologies and enhance skillsetAbility to lead large scale platform deployment or migration efforts Desired Skills: Experience supporting Oracle, MySQL and PostGres10 or higher databases location: CHARLOTTE, North Carolina job type: Contract salary: $60 - 70 per hour work hours: 9am to 5pm education: Bachelors responsibilities: Provide in-depth analysis of platform, system errors and performance issuesPerform application deployment, migrations, and upgradesOwnership of problem root cause analysis and remediationChronic issue investigation for critical application issuesLead proactive monitoring review and implementationWorks with engineering, Development Support, and/or infrastructure teams to implement server or application changes, fixes, upgrades and remediationProactive application stability analysis - investigate performance concerns, error analysis, improve maintenance processes, automation, and resolution of open issuesVendor escalation for production issuesCoordinate and perform disaster recovery exercises for supported applicationsOn call support for platform incidents, production releases, migrations, or upgrades qualifications: Experience level: ExperiencedMinimum 8 years of experienceEducation: Bachelors skills: DevOps Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. view job**production application support**+ charlotte, north carolina+ contract+ $47 - $57 per hourposted april 13, 2022job summary: Summary: This is a Production Application Support position, providing technical support for business critical , never-down, settlement applications. Required Skills Core/Enterprise Java, Oracle Splunk, AppDynamics, Sitescope and other enterprise monitoring tools. Apache Tomcat, JBOSS, and other middleware Production Support experience Desired Skills Experience in Developing and Supporting enterprise java applications. location: Charlotte, North Carolina job type: Contract salary: $47 - 57 per hour work hours: 8am to 5pm education: Bachelors responsibilities: This is a Production Application Support position, providing technical support for business critical , never-down, settlement applications. qualifications: Experience level: ExperiencedMinimum 4 years of experienceEducation: Bachelors skills: ProductionJAVA CONSULTANTSplunkTOMCATJBOSS Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. view job**let similar jobs come to you**We will keep you updated when we have similar job postings.**your email address****select frequency**select frequencydailyweeklymonthly**I consent to the use of my information for the purpose of sending me job alerts.**

Keywords: Randstad US, Charlotte , l2 production support, Professions , Charlotte, North Carolina