Maintenance Project Coordinator
Company: Mynd
Location: Charlotte
Posted on: May 15, 2022
Job Description:
Job DescriptionAbout Mynd:Mynd is a tech-enabled real estate
company serving the $85B+ property management and real estate
investment market. In the past few years, consumers have gained
access to free stock trades, greater transparency in the mortgage
market, and apps that make managing their money more convenient.
Yet real estate investment, the most powerful tool for building
generational wealth, has largely been the purview of wealthier
individuals and professional money managers.Mynd is determined to
overhaul that paradigm.At Mynd, we're on a mission to democratize
access to happy homes and sustainable investments by making the
purchase of single-family residential real estate as effortless as
other types of investments. Investing in real estate can be
intimidating, especially for first-time buyers. Moreover, many
potential investors don't want to buy real estate in their
geographic area, or have been priced out of competitive big city
housing markets.With operations in 25 markets across the U.S. and
real-time insights via our platform, we remove the time,
communication, and geographic barriers traditionally associated
with buying real estate. Investors can now find, purchase, lease,
manage, and sell single-family rental properties 100 percent
remotely.Mynd is Best Places to Work certified, a Built In SF Best
Places to Work 2022 winner, and was named the #1 fastest-growing
East Bay company by the San Francisco Business Times in 2021. We've
attracted talent from Starwood Waypoint Homes, The New York Times,
McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork,
WeWork, and Facebook. We're backed by top VCs, including
Lightspeed, Canaan, Jackson Square, and QED, and recently announced
a $5 billion deal with Invesco Real Estate that will make us the
largest buyer of single-family rental homes in the country. Join
us!About the role:As a Maintenance Project Coordinator at Mynd you
will serve as the project coordinator for all things related to the
turnover maintenance process. You will coordinate all aspects of
routine repairs with vendors and ensure all stakeholders are
abreast of the project timeline.We will empower you to be a
turnover rock star by training you on our proprietary software and
teaching you the ins and outs of the property management business.
Most importantly, you will bring a strong sense of project
coordination skills and an infectious enthusiasm to bear as we
strive to maximize our owner's investments and provide our
residents with homes they love!
Responsibilities:
- Manage assigned turnover service requests from end-to-end
(including creating scope of work, and securing owner approval) to
ensure issues are resolved promptly, ensuring all needed
information is received (status updates, photos, estimates,
invoices), communicating with vendors and internal teams, and
assigning technicians to address requests.
- Provide exceptional customer service at all times by attending
to turnover service requests, vendor service calls and messages
within SLA guidelines and in compliance with company policy and
practices.
- Manage all electronic record keeping as it relates to repairs
and maintenance including internal communication, vendor
communications, resident damages, and any other needed
information.
- Ensure non-covered items are completed by resident or billed
back to resident.
- Coordinate inter-departmentally in order to receive necessary
approvals for turnover service requests and provide updates and
serve as a resource for Property Management teams.
- Additional tasks as assigned.Qualifications:
- Bachelor's degree or an equivalent combination of education and
experience is preferred.
- Previous property management, vendor management and/or utility
management experience preferred.
- Technical proficiency including Google Applications, Microsoft
Office Applications, and Slack preferred.
- Meticulous attention to detail and organization skills
- Strong customer service, written and verbal communication,
organizational and interpersonal skills required.
- Ability to meet timelines and adjust expectations
preemptively.
- Positive, can-do attitude with a commitment to excellence and
achieving goals.
- Ability to deal effectively with a diversity of
individuals.
- Can effectively work independently and as a member of various
teams and committees.Being authorized to work in the U.S. is a
precondition of employment and we are unable to sponsor H1-B Visas
at this time.Any offer of employment is conditioned upon the
successful completion of a background investigation.Covid-19:Mynd
is closely following the 2019 Novel Coronavirus Disease (COVID-19)
and implementing processes that promote the safety of our
employees, candidates, owners, residents and communities. The
health and safety of our employees and contractors around the world
continues to be our top priority as we face the challenges
associated with COVID-19. Leaders across Mynd meet regularly to
consider the evolving situation and are doing all we can to keep
our teams healthy.At Mynd, we offer a robust, competitive & unique
benefits package:
- Unlimited time off
- Paid Parental Leave
- Cash to purchase your own investment property through our
"Project Investor Myndset" program
- 401k + Match
- Wellness, home office, and cell phone subsidies
- Volunteer time off
- Robust health, dental, vision insurance, and more
- Sabbatical programAt Mynd, we encourage all of our team members
to:
- Be Myndful
- Always Be Entrepreneurial
- Earn Trust
- Play Team First
- Be an 'A' Player
- Think Like An Investor As part of our dedication to diversity,
Mynd is an Equal Opportunity Employer. Individuals seeking
employment at Mynd are considered without regard to race,
ethnicity, color, age, sex, religion, national origin, ancestry,
pregnancy, sexual orientation, gender identity, gender expression,
genetic information, physical or mental disability, registered
domestic partner status, caregiver status, marital status, veteran
or military status, citizenship status, or any other legally
protected category.#LI-REMOTE#LI-MK1
Keywords: Mynd, Charlotte , Maintenance Project Coordinator, Professions , Charlotte, North Carolina
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