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Sr Billing Analyst

Location: Charlotte
Posted on: January 16, 2022

Job Description:

Position will provide expert customer support as part of a team of billing and application support analysts. Position manages and coordinates activities concerning the billing platform and other 3rd party applications, including but not limited to: researching billing, charging and rating of usage data, functionality inquiries, and providing support for billing system releases, engage in Tier 3 and 4 application support activities and upgrades. This position also assists Billing Operations Management team and Application Support Management team by compiling data and producing reports to monitor SLA adherence, track departmental activity and recommend process improvements. This position has extensive interaction with Charter personnel, billing vendors and other external contacts.

Utilize knowledge of Charter services and products.
Responsible for timely and accuracy of billing/charging of all rate plans, subscription charges, fees, taxes, etc.
Review daily rating/billing processes, ensuring all domestic and international roaming related usage is accurately billed.
Investigate usage file processing errors; make necessary corrections to usage files/records and place back into processing flows.
Demonstrate and identify billing exposure, risks and data integrity issues via reporting analytics
Identify gaps and other issues that may result in leakage on usage, revenue shortage, over & under-billing/monitoring of potential fraudulent activities
With limited direction, maintain and perform updates to parameters on the billing platform (production, training and test). Review and validate parameter updates and configuration as required to ensure continuity and system integrity. This includes but is not limited to system parameters, interfaces, and PPV.
Research and respond to internal customer requests.
Provide overall billing platform interface support (may include on call rotation involvement).
Support testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.
Assist with troubleshooting interface issues.
Perform research and respond to inquiries from all areas of the organization.
Participate in billing system release/upgrade activities and assume a support role for scheduled releases.
Maintain and perform updates and configuration as required to support external applications as needed.
Troubleshoot interface issues and manage updates between internal application support and the billing vendors.
Validate testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.
Lead Technical Initiatives for Billing Operations Team and supporting Billing Operations management.
Provide executive level reporting and dashboards as needed.
Perform other duties as requested or assigned by management.

Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Strong understanding of billing platform workflows, interfaces and related functionality.
  • Extensive knowledge of Microsoft Office Products, including Word, Excel and PowerPoint
  • Strong organizational skills with the ability to prioritize multiple activities.
  • Demonstrable research, analytical and problem-solving skills.
  • Ability to work within a fast paced, high change environment to meet timelines.
  • Be a consistent high team performer. Assume a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment of departmental goals.
  • Extensive knowledge base of the biller ranging, but not including taxation, cards, provisioning, payments, other department processes, etc.
    Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience.

    Related Work Experience
    5 - 7 Years - Database reporting tools, Macros, queries, SQL
    5 + Years - Billing Operations experience in a mobile/wireless environment
    Business Operations Analysis experience
    Amdocs knowledge Required
    Telecommunications experience

    Office environment
    Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
    CBI321 284210 284210BR

Keywords: SPECTRUM, Charlotte , Sr Billing Analyst, Professions , Charlotte, North Carolina

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