Service Desk Technician

Company: Apex Systems
Location: Charlotte
Posted on: January 16, 2022

Job Description:

Apex Systems is seeking strong Tier 1 Support candidates that have strong technical and customer service skills.Location: 100% REMOTE - MUST LIVE IN NORTH OR SOUTH CAROLINAContract length: 6+ month contract to hire with conversion contingent on performance and budget
Requirements:

• 2+ years of Professional Technical Support experience
• Ticketing systems experience
• Strong customer support
  If you are interested in the opportunity/requirements please send your resume to cmallory@apexsystems.com or apply directly today.
  Job Summary:Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony), software, network (data and voice) and enterprise applications issues/requests. Prepares responses, either onsite or via phone support, to application, network and hardware related questions / requests. Staffed by persons with general information systems knowledge acquired through education and/or experience.Additional Essential Functions:
  • Provides technical support via the telephone for customer issues in a fast-paced call center environment.
  • Produces accurate and complete work while meeting department productivity goals.
  • Perform troubleshooting for unfamiliar technical issues.
  • Ability to determine issues that may have an adverse business impact if not escalated.
  • Applies appropriate customer service and service recovery skills to comply with department standards.
  • Demonstrates good written and oral communication skills.
  • Ability to learn standard hardware equipment and software applications at a rapid pace.

Keywords: Apex Systems, Charlotte , Service Desk Technician, Professions , Charlotte, North Carolina