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Sr Billing Analyst - Telephone Number Ordering and Utilization

Company: Spectrum Charter
Location: Charlotte
Posted on: January 16, 2022

Job Description:

JOB SUMMARYThis position is responsible for Telephone Number ordering for the company, utilization thresholds and quarterly audits. This position has interaction with Charter personnel, billing vendors, and other external industry contacts. MAJOR DUTIES AND RESPONSIBILITIES Responsible for Telephone Number (TN's) related activities including CSG Backoffice, ICOMS NIM and telephone number inventory ordering activities. This includes managing, monitoring, auditing and reporting telephone numbers. Monitor and adjust TNs available for assignment via NIM and Backoffice systems interfaces based on trended past usage. This includes opening tickets with TN Management to adjust TN available counts as needed with thought of preserving large sequential number ranges in order to accommodate Business and Enterprise sales. Monitor emails after business hours and on weekends for TN exhaust notices. Respond accordingly. Open TN management tickets to release TNs that have snapped back monthly. Works within the Industry guidelines for TN ordering and utilization, works closely with the NPAC and PAS.Create and provide the monthly Neustar reference table of blocks and codes in each legacy footprint needed for successful sales order flow. Track, and update TN inventory for rate center launches including rate center creation, and reference table updates. Follow all department policies and ensures that internal, external audit compliance requirements are met.Acquire and maintain current knowledge of relevant industry practices and policies, product offerings, and support policies to provide technically accurate solutions.Work closely with internal and external customers to evaluate business requirements related to TN inventory. Track and forecast TN usage and submits block or code orders as the business needs and works with regulatory and legal when a state waiver is needed. Perform quarterly audits of reference tables, switch, and admin TNs. Perform periodic TN conservation audits to determine if blocks can be returned to Industry prior to NRUF filings. Assist with regulatory reporting for biannual NRUF, providing forecast and month to exhaust information. Responsible for documenting procedures and working with technical writers to publish user guides and support documents. Assist with SPID transfers or other industry required projects Perform other duties as requested or assigned by management.REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge Ability to read, write, speak and understand English1+ years experience with TN administrationExtensive Experience working in CSG/PDB Backoffice and ICOMS/NIM applications. Proficient with use of Microsoft Office and MS Project.Demonstrable research, analytical and problem-solving skills.Ability to work within a fast paced, high change environment to meet timelines. An approach to teamwork that fosters communications and collaboration.Understanding of switch and tandems PREFERRED QUALIFICATIONSSkills/Abilities and Knowledge Extensive TN management, administration, or TN industry experience.Extensive and demonstrated knowledge of TN industry and regulatory organizationsProficient with query tools such as SQL, SEQUEL, and CSG VantageProficient with Access Experience using TMS ticketing systemExperience using BIRRDS Experience using Neustar SOAExperience using NPAC, PAS, Port PSEducationBachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience. Related Work Experience TN management, administration, or TN industry experience.Query Skills WORKING CONDITIONS Office environment On Call work Monitor emails after business hours and on weekends for TN exhaust notices CBI321 299894 299894BR

Keywords: Spectrum Charter, Charlotte , Sr Billing Analyst - Telephone Number Ordering and Utilization, Professions , Charlotte, North Carolina

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