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Head of DevOps / Production Operations (Remote in US)

Company: Dolly Inc.
Location: Charlotte
Posted on: January 16, 2022

Job Description:

About Dolly

Dolly is the leading on-demand delivery service for big and bulky items. Our highly rated delivery services give consumers, retailers, and drivers complete control - offering convenience and affordability that's absent in traditional delivery options. Our dedicated drivers, called Helpers and Hands, are at the heart of the service and have successfully moved and delivered nearly two million items.

We are a remote-first technology company with headquarters in Seattle, currently servicing 40+ markets and will soon be everywhere nationwide. We're passionate about creating a customer-centric brand that brings customers back time and time again. Our team is ambitious and humble, with innovation at the core of everything we do

Dolly is a remote-first team provided you can work North American business hours.

About The Production Operations Team

The Production Operations Team is responsible for keeping Dolly's systems up and running smoothly. As a result, this team touches a number of disciplines: cloud engineering, data engineering, system reliability engineering (SRE), information security, and IT.

As the leader of the Production Operations Team, you will figure out how to make our operations more effective as they scale through a hyper-growth phase. You will work closely with the CTO and other key stakeholders to identify problems and opportunities, prioritize and develop a roadmap, and plan and execute projects. You will be the point person for the health of Dolly's production systems, and will own dashboards, reports, and alerts that convey the state of those systems.

As a key leader in a small and growing company, you will have an instrumental role in shaping the practices and culture of the team. The Production Operations Team is a critical part of Dolly's success and has far-reaching impacts across the entire organization.

At Dolly you will:

Manage people by...

  • Leading, mentoring, and developing a team of geographically distributed engineers
  • Drive your team's recruiting and team-building processes
  • Create a positive and inclusive work environment that is aligned with Dolly's core values

    Manage programs by...
    • Creating a roadmap, designing and executing projects
    • Prioritizing, estimating, and delivering projects including coordinating cross-team dependencies
    • Balancing workloads and schedules across multiple workstreams

      Manage technology by...
      • Providing technical leadership including architectural and technical design guidance
      • Fostering a culture of engineering excellence and continuous improvement
      • Continuously operating and supporting Dolly's apps and services

        This position requires:
        • 10+ years of relevant technical experience - familiar with production operations best practices and system design
        • 4+ years of experience working with a large-scale consumer web service, web app and distributed microservice architecture, k8s and AWS
        • 4+ years experience managing a team of engineers
        • Expertise with cloud operations and SRE
        • Experience as an engineering leader in a startup environment
        • Experience creating a team vision and executing on technical roadmaps
        • Strong written and verbal communication skills
        • Bonus skills include experience with one or more of the following: data architecture, data engineering, business intelligence systems, machine learning, or information security
        • Major Plus: experience working on a gig or sharing economy marketplace

          Dolly is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, family or parental status, or Veteran status.

          Dolly offers a competitive benefits package that includes medical, dental, vision, 401k, unlimited PTO, equity, and a remote-friendly atmosphere.

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Keywords: Dolly Inc., Charlotte , Head of DevOps / Production Operations (Remote in US), Professions , Charlotte, North Carolina

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