Desktop Support Analyst

Company: Robert Half
Location: Charlotte
Posted on: November 23, 2021

Job Description:

Candidates who excel at explaining intricate technical information to the non-technical user will be ideal for this position. You will be a good fit for this position if you are an individual who is most productive in an active and positive environment. If you think you have these qualities, Robert Half has a Desktop Support Technician role that may be the position for you. If you are a motivated candidate with effective problem-solving abilities, this could be the job for you. This Desktop Support Analyst role is a long-term contract / temporary to hire opportunity based in the Charlotte, North Carolina, area.

What you get to do every day

• Arrange hardware repairs with the appropriate vendors
• Supply computer desktop support in accordance with established policies and procedures
• Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
• Communicate regularly and effectively with ticket submitters
• Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals
• Solve computer problems, and implement appropriate action/solutions
• Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
• Microsoft Office 365 experience required
• Customer service experience
• VMware experience
• Foundational knowledge in MS Windows 10
• 3+ years of desktop support or other related experienceTechnology Doesn't Change the World, People Do. -
  
  Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  
  Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
  
  Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
  
  - 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use .

Keywords: Robert Half, Charlotte , Desktop Support Analyst, Professions , Charlotte, North Carolina