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IT Production Support

Company: Apex Systems
Location: Charlotte
Posted on: April 10, 2021

Job Description:

Apex Systems is hiring FOUR qualified individuals for Data Control Analyst positions and the opportunity to join a large client in the financial sector here in the Triangle or Remote!
*Please apply and email your resume to Sarah McCarthy at if interested
Applicants will need to have experience working with either: ESP, CA-7, JCL or some equivalent tool, and 4+ years of Batch Support/Production Support experience.
JOB DESCRIPTION:Under minimal supervision, coordinate the Data Center production environment to ensure a "best-practices" flow of enterprise data processing. Manage and control the processing of programs on mainframe and/or distributed computer systems to ensure attainment of the highest levels of service and system availability. Responsible for complex analysis and resolution of escalated problems within the function.

  • Monitor, manage and control multiple production schedules using CA ESP to ensure that the SLAs are met.
  • Perform user requests for job submission, rerun of abended jobs and one time adhoc scheduling requests in production and test environments
  • Research abend status of jobs and facilitate technical support and escalate as needed for resolution.
  • Send written email notifications to Management, Lines of Business, Business Units etc. in the event of an outage and or production delay.
  • Initiate and facilitate WebEx meetings, engage necessary support, send appropriate notifications, and perform incident management procedures for troubleshooting and assessing impact of escalated occurrence
  • Ensure an auto generated or manual Incident/Ticket is opened for all production occurrences and provide written updates and work history performed in the recovery process.
  • Monitor instant message chat groups to receive and or provide communications to support groups.
  • Participate in disaster recovery planning and execution utilizing backup and recovery procedures and tools.
  • Perform IPL of IBM mainframe sysplex environments for scheduled maintenance.
    Software: JCL, CICS, CLIST, REXX, TSO/ISPF, VSAM, CLIST, VB, C/C#/C++, Objective-C, Visual Basic, Java, SQL, HTML,Operating Systems: WINDOWS 10/9x/2000/2003/XP/Vista, ZOS, z/OS 10, OS390, MVS, AS400Tools: CA ESP, FILE-AID, XPEDITER, , CA11, Zeke, Control-M, JES2, JES3, Tivoli TEC, Exceed, Remedy, ServiceNow, NMC, Lotus Notes, Service Center, Tivoli Enterprise Management, Changeman, Connect Direct, Sterling File Gateway, Omegamon, CICS, Skype, xMatters, MIR3
  • Bachelor's degree in computer science or relevant field, or equivalent education and related training
  • Three years of relevant experience in information technology
  • Grounded understanding of applied enterprise computing technology
  • Advanced knowledge of data flow, mainframe/client server systems, problem analysis and systems tuning
  • Fluency of job control language
  • Demonstrated knowledge of mainframe operating systems
  • Resourcefulness in multi-tasking, anticipating needs, developing creative solutions and researching/synthesizing information to resolve problems
  • Capacity to acquire complex technical concepts through training and self-study
  • Good interpersonal and communication skills
  • CA experience
  • ServiceNow experience
  • Data Transmission experience
  • Knowledge of OS390 or z/OS 10 mainframe operating system
    OPEN SHIFTS: (3) 12hr days, (1) 6 hour day*Monday-Thursday - daytimeTuesday-Friday - overnightFriday-Monday - weekend *Please apply and email your resume to Sarah McCarthy at if interested! EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Keywords: Apex Systems, Charlotte , IT Production Support, Professions , Charlotte, North Carolina

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