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DocuSign Consultant

Company: CherryRoad Technologies Inc.
Location: Charlotte
Posted on: February 25, 2021

Job Description:

CherryRoad is a global IT Consulting and Strategic Staffing firm that draws on 35 years of experience in providing unparalleled business, functional and technical expertise.
As a result of our continuous growth, CherryRoad is looking to hire a DocuSign Specialist/SME to join our team and will be working remotely. The ideal resource will have experience with both CLM (Contract Lifecycle Management) and E-Signature experience.
The goal of the DocuSign Specialist/SME is to provide product recommendations / configurations, technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and escalations, understand simple to complex business requirements and design solutions to meets those needs. The DocuSign Specialist/SME drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM platform. This position is an Individual Contributor and reports to the Manager of Professional Services.
Responsibilities

  • Consistently deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell.
  • Successfully plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction. This includes developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones.
  • Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices.
  • Collaborate with DocuSign team to proactively uncover additional customer needs and support documenting client requirements and expectations.
  • Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements.
    Basic Qualifications
    • A BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
    • DocuSign experience (REQUIRED) including but not limited to: Rollout of new implementations of DocuSign, identified as a DocuSign SME, DocuSign trainer, etc.
    • 4 years working directly with business/customers to understand business needs and applying technology solutions to those requirements
    • 3+ years of experience consulting/ leading implementation / solution architecture development / business analyst teams in Software or Software-as-a-Service industries
      Preferred Qualifications
      • Demonstrate ability to uncover additional customer needs
      • Ability to drive customer towards productive utilization of their contract
      • Understanding of document/content management and/or workflow systems and their application to business process improvement
      • Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta), software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
      • Outstanding writing and verbal communication skills
      • Strong multitasking and organization skills
      • Proven track record of delivering projects/products to market within budget
      • Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
      • Experience with XML/Xpath or other structured data
        As a CherryRoad employee, you can expect to work with seasoned and practical experts to deliver solutions that maximize enterprise performance. And, unlike some bigger companies - where you often get lost in the crowd - at CherryRoad you can expect a refreshing and personal culture that encourages idea sharing and collaboration. Here, your knowledge, abilities, and work experience count. Your contributions are meaningful and appreciated.
        At CherryRoad Technologies---opportunity becomes achievement.EOE/MFDW

Keywords: CherryRoad Technologies Inc., Charlotte , DocuSign Consultant, Professions , Charlotte, North Carolina

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