Customer Service Representation

Company: The SYGMA Network
Location: Charlotte
Posted on: January 15, 2021

Job Description:

Company:
US3081 Sygma Carolina, a Division of The Sygma Network, Inc

Zip Code:
28269

Minimum Level of Education:
High School or Equivalent

Minimum Years of Experience:
1 Year

Employment Type:
Full Time

Travel Percentage:
0

OVERVIEW:

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.
  QUALIFICATIONS
  Education
  
  • High school diploma or equivalent.
    Experience
    
    • 1 year prior outside foodservice sales coordination or customer support experience
    • Preferred: Previous call center experience
      Professional Skills
      
      • Strong telephone communication skills
      • Able to work in a fast pace environment
      • Ability to sit and work at a PC for extended periods
      • Proficient in MS Office
        Applicants must be currently authorized to work in the United States.
        
        We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
        
        This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.
        

Keywords: The SYGMA Network, Charlotte , Customer Service Representation, Professions , Charlotte, North Carolina