IT Field Technician II (Wilson, NC)

Company: CompuCom
Location: Charlotte
Posted on: November 23, 2020

Job Description:

The position is for a Field Technician II working out of the customer site (Wilson, NC) where they will be working to support over 50 client sites, over 750 clients and their computer equipment. Technicians are responsible for supporting the configuration, hardware/software support, of our clients, computer or computer-related equipment and components. As a Field Technician, your role will include providing technical support for our financial retail client, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service skills and ability to use communication as an expansive tool to achieve a perfect client experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with superior time management skills, with the capability to complete projects ahead of schedule. Candidate will support clients day to day break/fix and IT problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.ResponsibilitiesTest and image desktops and laptops.Maintain, analyze, and troubleshoot, software and computer peripherals.Must have reliable transportation and clean driving historyTravel within a radius of 25 miles daily and provide back fill support up to 100 miles when neededAbility to set up, configure and add all hardware.Assist client internal IS technicians with large IMAC s.Provide technical support to end-users via telephone and in person.Assist coworkers in the resolution of end-users technical issues.Assist coworkers in the execution of established processes and escalations.Test, image and clean PC s, laptops, monitors, printers, and other related hardware.Following proper manufactures procedures for ordering parts and returning defective parts.Manage (Service Now / Clear vision) ticket queue constantly throughout the day.Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.Diagnose and resolve technical hardware and software issues.Gather information to determine the issue by evaluating and analyzing the symptoms.Partners with other departments to provide technical assistance.Identify priorities and redirect problems to appropriate resources.Organize ideas and communicate appropriate messages.Stay current with system information, changes, and updates.Handling all designated workstation installations and updates. QualificationsHigh School Diploma or GED required.A+ Certification Required. 2+ years of hands-on technical knowledge of laptop and desktop design and software installation.Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals. Possess 1 to 2 years experience in a break/fix environment. Able to lift heavy equipment. (PC s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients.Printer/Copier experience preferred.Working knowledge of systems hardware, printers, scanners and other peripheral devices.Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner.Experience providing IT technical support to senior leaders of an organization.Ability to visualize and troubleshoot complex issues remotely.Highly developed analytical troubleshooting skills.Able to multi-task, work independently with minimal supervision as well as within a team environment.Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE, LEXMARK)CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Keywords: CompuCom, Charlotte , IT Field Technician II (Wilson, NC), Professions , Charlotte, North Carolina