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Residential Construction Superintendent / Construction Manager

Company: Century Communities, Inc.
Location: Charlotte
Posted on: March 28, 2020

Job Description:

Working at Century Communities means building a career with a company driven by one simple objective: beautiful homes with lasting value, integrity, quality and service. As part of that mission, it also means support from a team dedicated to providing you with every opportunity for growth and success.
Since our founding in 2002, we've become a top 10 U.S. public homebuilder, and in 2018 we were ranked 61st among the Fortune 100 Fastest-Growing Companies. How did we get here? By focusing on our buyers, working side by side with each one to build a home that achieves their goals and fulfills their dreams. To remain an industry leader, we need passionate self-starters, changemakers and thoughtful collaborators. Just as our motto is A Home for Every Dream---, we're committed to finding the right candidate for every dream job.
Our excellent benefits package includes medical, dental, vision, 401(k) and employer match, paid time off. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position). If you're interested in a career as a Superintendent with Century Communities, we'd love to hear from you!

Essential Functions and Responsibilities:

Schedule and build projects using Scheduling System and ensure all construction activities follow the established critical path and cycle time.
Properly schedule and oversee the completion of all designated municipal inspections.
Properly schedule and verify the completion of all designated internal quality inspections.
Update division construction status reporting information according to established time frames.
For applicable lots, perform a New Buyer Orientation (NBO) with buyers in order to set expectations and discuss construction tolerances.
Ensure all homes are scheduled with a final Quality Inspection prior to the Pre-Closing Orientation (PCO).
The Superintendent is responsible for ensuring that all homes are 100% complete on or before the Close of
It is a Mandatory requirement that Superintendents are responsible for ensuring that all homes are 100% complete on or before the Close of Escrow (COE).

Contract Management

Review all applicable job-specific information with trade contractors prior to the commencement of work.
Provide regular written feedback to the Purchasing Department on trade contractor performance and product performance.

Job Site and Community Management

Properly manage the location and appearance of all job site equipment, restrooms, and materials to ensure they do not interfere with marketing efforts and occupied homes.
Ensure homes and production sites under construction are maintained in a clean, well-organized, safe and secure manner.
Maintain a clean, organized, and accessible field office and construction storage area.
Work alongside the Sales team to ensure model and common area presentability, following the company community checklist process.
Know and enforce all job site rules, regulations, and safety.

Customer Relations- Customer Satisfaction

In situations where a warranty specialist is unavailable, schedule and conduct all formal "points of contact" with the customer, according to the established formats, and promptly follow-up on any outstanding questions or issues. For satisfaction post-close, the company focuses on the following metrics:

Accurate completion of the stated repairs within the promised time period.
Home was cleaned following the repairs.

Utilize the company warranty scheduling program for tickets, work orders, warranty VPOs, and back charges.---- --------------------------------------------------------------------
Initiate additional contact with customers according to company requirements.
Ensure expectations are being accurately established at all points of contact as outlined in "The Century Experience" playbook, being certain to follow all established guidelines and checklists.
Be courteous and present a professional appearance when interacting with customers.
Properly document customer concerns and come to a decision and plan of action with the customer within agreed upon time frames.
Respond to customer contact within established time frames and document all communication in the homeowner file.
Consistently review the Century Customer Service Program online portal and review survey feedback to continuously address any concerns.
Achieve the company-specified customer satisfaction goals.

Construction Cost Control

Identify and document correctly all variances and determine their cause to ensure future prevention and elimination.
Monitor job sites continually to identify and correct inefficiencies and waste.
A construction VPO must be issued before the start of work, authorizing payment only after field verification of quality and 100% completion of work.
Resolve any questions or problems regarding invoices and/or payments with the appropriate parties, especially in cases involving back charges.
Adhere to all established policies and procedures for authorization and payment of non-contract work.

Materials Management

Ensure material deliveries are accurate regarding quality and quantity and handle any discrepancies on site at the time of delivery or within 48 hours.
Ensure the proper delivery and storage of materials to guard against theft, damage, or misuse.
Promptly and properly communicate material variances to the Company.
Properly document all material returns.

Quality Management

Review plan accuracy and properly communicate any problems to the Construction Department.
Always enforce the company quality standards everyday
Ensure adherence to all defect-prevention procedures
Walk all homes under construction daily according to company practices and conduct inspections. Document in homeowner file all inspection checklists.
Conduct all quality control inspections in accordance with company requirements. Document in homeowner file all quality inspection checklists.
Conduct pre-occupancy orientations on homes and ensure all items are 100% complete and signed off prior to closing.

Safety Standards

Meet the OSHA definition of a "Competent Person" - one who can identify hazards and has the authority to enforce safety requirements.
Walk community and jobsites daily, utilizing the company safety documentation software (daily observations and weekly audits).
Monitor job sites daily and address apparent safety issues immediately.
Hold job site safety meetings with contractors regularly, and document attendance/topics in the company safety software.
Complete all established paperwork, reports, and files in accordance with the company format and timeframes.
Maintain construction trailer/offices with required OSHA documentation per OSHA requirements.

Knowledge, Skills and Background:

Knowledge of all applicable codes.
Knowledge of the issues of mold and mold remediation.
Knowledge of residential construction concepts and practices.
Ability to read, analyze and interpret financial reports.
Ability to read blueprints.
Ability to plan, organize, manage and supervise activities of direct reports.
Ability to analyze problems and recommend solutions.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to maintain effective working relationships with customers, contracted agencies and workers, other employees, supervisory personnel.

Education and Experience:

OSHA 10/30 certification preferred: If uncertified, OSHA class will be assigned soon after employment to complete certification.
GED required.
3-5 years of experience in residential or multi-family construction.


Present a professional image in accordance with company appearance standards.
Maintain a high level of ethics and integrity in all dealings.
Follow employee handbook requirements regarding cell phone policy (handsfree while driving).

Maintain a personal time management system to facilitate organization and efficiency.
Attend and pass all required training programs (management and technical).
Demonstrate good judgment and decision-making skills.----
Per company policy, no smoking on jobsites and in customers' homes.
Perform other duties as needed or assigned.

--We offer a competitive salary, bonus potential, full benefit suite including medical, dental, vision, life insurance, STD/LTD, 401(k) with employer match and paid Personal Time Off (PTO). We are an Equal Employment Opportunity employer.----
-- PandoLogic.Category: Construction & Trades, Keywords: Construction Superintendent

Keywords: Century Communities, Inc., Charlotte , Residential Construction Superintendent / Construction Manager, Professions , Charlotte, North Carolina

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