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Production Support Engineer, Lead

Company: Request Technology - Kyle Honn
Location: Charlotte
Posted on: January 17, 2020

Job Description:

PRODUCTION SUPPORT ENGINEER, LEAD RESPONSIBILITIES * Utilize proven systems, Scripting and dev skills to execute highly complex tasks related to hardware and software component analysis, integration and incident resolution. * Provide on call support for triage incidents. * Coordinate with infrastructure, business, project management teams and ensure application infrastructure is up to date. * Push for improvement to monitoring, application stability and speed. * Asses initial severity, gather impacts, create tickets, engage support teams and escalate issues properly as they arrive. * Real Time restoration and triaging of issues impacting application and infrastructure services. QUALIFICATIONS * Bachelor's degree in a technical field or equivalent work experience. * Solid experience with production support, SDLC, Waterfall, Agile, etc. * 8+ years experience supporting application and infrastructure upgrades (WebSphere, Windows, Linux, database, etc.). * 2+ years experience supporting web applications (Java, .NET, Oracle, SQL). * 2+ years experience with Jira and Service Now. * Solid understanding of Splunk and Dynatrace. * Any experience with Jenkins and GitHub is a plus. If this is an opportunity that you're interested in please email your resume to: (see below)

Keywords: Request Technology - Kyle Honn, Charlotte , Production Support Engineer, Lead, Professions , Charlotte, North Carolina

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