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Suite Attendant at Bank of America Stadium

Company: Delaware North
Location: Charlotte
Posted on: October 13, 2019

Job Description:

Our Exciting Work EnvironmentDelaware North Sportservice is the official food, beverage and retail partner of the NFL---s Carolina Panthers at Bank of America Stadium. Sportservice has been responsible for the stadium---s concessions, suites and retail since 2010. Focusing on the fan experience and delivering exceptional hospitality has been a priority to reflect the team---s ownership. Sportservice listens to the fans and introduces new trends making sure Bank of America Stadium is a premier destination for Carolina residents and visitors.--The OpportunityUnder the direction of the Luxury Suites Manager and Assistant Suites Manager, as a Suite Attendant you'll be responsible for ensuring effective operation of an assigned luxury suite including but not limited to set up, stocking, and serving and attending to guests' needs.Essential Functions:--

  • Works collaboratively with all luxury suites associates to ensure the overall successful operation of the department
  • Reads through and understands all aspects of the account information for the given event --- menu, authorizations, restrictions, delivery schedule, etc as included in the game day folder
  • Conducts beginning inventory to ensure that all selections and supplies are on hand
  • Sets up assigned suite/terrace prior to event in accordance with company procedures
  • Receives, verifies and sets up all pre-ordered food and/or beverage
  • Reports any missing items to the pantry for follow up
  • Immediately addresses any quality issues with the pantry or suite supervisor
  • Participates in the pre-game huddle at the beginning of each game day
  • Successfully completes all opening duties prior to the gates opening
  • Supports a hospitable environment by greeting guests throughout the stadium
  • Serves as a resource for guest requests, questions or concerns, as available
  • Answers the in-suite phone to direct any questions/concerns and/or to receive follow up communication from the pantry, supervisors or other management
  • Understands and carries out all special instructions/restrictions for the account
  • Greets and provides the highest level of service for luxury suite guests
  • Places event-day food and beverage orders as authorized
  • Responsible/accountable for the service of alcohol in the suite/terrace, verifying age through proper identification
  • Immediately reports any alcohol concerns to the suite supervisor for direct follow up with the luxury suites manager
  • Receives and displays event-day food and beverage orders
  • Replenishes food, beverages, condiments and utensils as needed and as authorized
  • Maintains standard of orderliness and cleanliness of suite/terrace throughout the event
  • Attends to guests--- needs and directs any questions, concerns or requests to the proper supervisor or department
  • Immediately reports any maintenance issues
  • Completes inventory, post-game report and properly breaks down the suite in accordance with departmental policies and procedures at the end of each event
  • Checks out with the suite supervisor at the end of the day
  • Assists with pantry operations as needed to ensure the success of the team
  • Assists with pre-game day preparation as needed
  • Performs other duties as assignedIn this role, you must be able to work in varying temperates depending on the weather. A good candidate for this role will have a minimum of one year of service experience in a hotel, full service restaurant, catering facility, or club/ sports environment. Bartending experience is preferred and some beverage mixing/ service experience is required.This is a part-time seasonal position, which includes all Carolina Panthers home games, college football games and any other events that may arise.We are looking for candidates, 21--years of age or older, willing to work an event driven schedule. These events are primarily on nights, holidays, and weekends. Other job duties may arise and management reserves the right to assign or reassign sutie locations.Why work for us?Exciting Environment
    You---ll be a part of Bank of America Stadium and the Carolina Panthers game day experienceWork with your friends --- Referral Bonus programSpecial Perks
    Rewards and incentivesOffsite parking with bus transportation on game daysCorporate Friends and Family Lodging discount programWork Schedule
    Low commitment for part-time workGreat for 2nd income, students, and retireesOpportunities to Advance
    Ability to develop your leadership skills and be on the fast track for hospitality career advancementAfter submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device!Come help sports fans create memorable moments while enjoying where you work. Apply today!

    Company Description:

    Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915, Delaware North has global operations at high-profile sports and entertainment venues, national and state parks, destination resorts and restaurants and airports. With approximately $3 billion in annual revenue, the company---s 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Learn more about Delaware North, a global leader in hospitality and food service, at www.DelawareNorth.com.

Keywords: Delaware North, Charlotte , Suite Attendant at Bank of America Stadium, Other , Charlotte, North Carolina

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