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Lead Associate - Client Relations

Company: AXA Insurance plc
Location: Charlotte
Posted on: July 15, 2019

Job Description:

Lead Associate - Client Relations ******DO UNITED STATES-NC-CHARLOTTE AXA US Regular Day Job Full-time A Lead Associate in Client Relations for Life Operations researches and resolves written customer complaints. Communicates with and assists Senior Management in various Lines of Business to coordinate efforts and resolve customer complaints. - Research, resolve and respond to written complaints sent directly from the customer, directed to the Chief Executive's Office or that came from State Insurance Regulators and Lawyers. - Communicates with and assists Senior Management in various Lines of Business to coordinate efforts and resolve customer complaints. - Periodically communicates directly with customers regarding follow up and resolution for escalated situation. - Provides policy documents at Legal and General Counsels request. - Utilize the Centralized Customer Complaint Database to ensure all complaints are tracked, resolved and responded to in a timely manner. - Develops a high level of knowledge on all of Axa Equitable Life Insurance Products, compliance and operations. - Conducts Quality Review to ensure proper processing in accordance to regulatory procedures. - Administer ongoing signed legal settlements. - Maintains statistics regarding type and volume of requests processed to identify trends. - Maintain accurate and organized files in compliance with record retention procedures and document preservation requests. QUALIFICATIONS: - Bachelor's Degree required - 3- 5 years of related experience required (interfacing with clients, handling escalations or complex complaints) - Series 6 License required (or must be obtained within 90 days of hire), must obtain Series 24 within first year. - Strong analytical, organizational and problem solving skills - Excellent de-escalation and complaint resolution skills - Strong verbal, written and interpersonal communication skills - Ability to prioritize multiple work assignments simultaneously and successfully, many with tight deadlines - Proficient in Microsoft Office (preferably Word, Excel, Outlook, Powerpoint) - Able to produce written communication that is technically sound, grammatically correct - Proven track record at delivering timely and accurate information in a fast-paced environment - Maintain confidentiality and work with a sense of understanding and urgency ABOUT AXA: We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy. As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute. We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees. NOTE: AXA participates in the E-Verify program. In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment. AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers. . .

Keywords: AXA Insurance plc, Charlotte , Lead Associate - Client Relations, Other , Charlotte, North Carolina

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