CharlotteRecruiter Since 2001
the smart solution for Charlotte jobs

CUSTOMER SOLUTIONS TECH SUPPORT

Company: Mommy Jobs Online
Location: Spartanburg
Posted on: May 21, 2019

Job Description:

Customer Solutions Tech Support You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! EssentialFunctions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge ofour management systemsvaried product line and installation processes Educate customers on the use ofour management system homesystemsand products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strictattendance/punctualitypolicy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visitmommyjobsonline.comand click on Join Now and select theCustomer ServiceWAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLAlice on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Charlotte , CUSTOMER SOLUTIONS TECH SUPPORT, Other , Spartanburg, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


ARE YOU SELF MOTIVATED?
Description: We are hiring Benefit Specialists as well as Recruiter/Trainers to fill our team of friendly representative making a difference
Company: Ameriplan
Location: Spartanburg
Posted on: 06/20/2019

Entry Level Engineer/MASSIVE EXPANSION
Description: REPUTABLE and EXPANDING manufacturing Co. is actively interviewing for an Engineer. As the appointed key point of contact for the Vice
Company:
Location: Huntersville
Posted on: 06/20/2019

Mgr Ops
Description: About Us br br As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. (more...)
Company: Sitel
Location: Spartanburg
Posted on: 06/20/2019


Senior Fraud Representative / Work from Home / Full-time
Description: Full time Work at Home Senior Fraud Intake Representative Are you looking for a challenging role that includes the convenience of working virtually at home Are you a reliable, Do the right thing, highly (more...)
Company: Mommy Jobs Online
Location: Kannapolis
Posted on: 06/20/2019

OTR CDL A Drivers - Earn Up To $100k/yr - 2+ yrs Truck Driving EXP Required - Spartanburg
Description: Palmetto State Transportation is now hiring OTR CDL A Truck Drivers in--Greenville, SC and Thomasville, NC
Company: PALMETTO STATE TRANSPORTATION LLC
Location: Spartanburg
Posted on: 06/20/2019

Owner Operator & Lease Purchase Truck Driver
Description: Ascent Global Logistics--is looking for--Owner Operators--and--Lease Purchase Drivers If you want to make a lot of money driving for one of the
Company: Roadrunner Transportation Systems
Location: Kannapolis
Posted on: 06/20/2019

Travel Nurse - ICU RN
Description: Please call or text 813-261-2248 to speak. br br An ICU RN is needed in Spartanburg, SC. The hired ICU RN must have experience with medication
Company: Sunbelt Staffing
Location: Spartanburg
Posted on: 06/20/2019

Company Truck Driver - Kannapolis
Description: Ascent Global Logistics--is looking for--CDL A Company Drivers If you want to make a lot of money driving for one of the largest transportation companies
Company: Roadrunner Transportation Systems
Location: Kannapolis
Posted on: 06/20/2019

Interviewing Now!
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: Garcia Healthcare
Location: Hickory
Posted on: 06/20/2019

Recruiting Coordinator
Description: Recruiting Coordinator needs 2 years experience in a support or administrative function. Recruiting Coordinator requires: Experience using an Applicant Tracking System Bachelor's Degree Experience in (more...)
Company: Global Channel Management, Inc.
Location: Kannapolis
Posted on: 06/20/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Charlotte RSS job feeds