CharlotteRecruiter
the smart solution for Charlotte jobs

Full time Work at Home Senior Fraud Intake Representative

Company: Mommy Jobs Online
Location: Charlotte
Posted on: May 20, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skils in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future.

Keywords: Mommy Jobs Online, Charlotte , Full time Work at Home Senior Fraud Intake Representative, Other , Charlotte, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Spartanburg
Posted on: 05/21/2019

Virtual Assistant / Part-Time
Description: Virtual Assistant Mommy Jobs Online mommyjobsonilne.com is now seeking Virtual Assistants to join our team Our clients are busy, small business owners who hire us to handle their phone calls and treat (more...)
Company: Mommy Jobs Online
Location: Spartanburg
Posted on: 05/21/2019

Now interviewing - Work at home
Description: Premier healthcare company is actively searching for highly motivated individuals to work individually
Company: Career Division
Location: Spartanburg
Posted on: 05/21/2019


Data Entry
Description: This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly We perform forensic quality laboratory analysis for drugs and alcohol to (more...)
Company: Mommy Jobs On Line
Location: Spartanburg
Posted on: 05/21/2019

Hair Stylist
Description: Sport Clips is hiring Licensed Hairstylists, Cosmetologists and Barbers in our rapidly growing, exciting, fast-paced salons br br JOB DESCRIPTION br br Sport Clips is the nation's leading Men's (more...)
Company: Sport Clips
Location: Spartanburg
Posted on: 05/21/2019

Customer Support Specialist
Description: Customer Support Specialist Mommy Jobs Online mommyjobsonline.com is now seeking is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. (more...)
Company: Mommy Jobs Online
Location: Spartanburg
Posted on: 05/21/2019

Truck Driver - Avg $1,300/week - $8,500 in Bonuses - Great Benefits - Spartanburg
Description: Celadon is Hiring CDL-A Company Drivers-- 8,000 Bonus 4 Weeks Paid Vacation Each YearWe will meet or beat your CPM. PLUS, Guaranteed Miles: 2400/week in first 90 days We want your experience and we (more...)
Company: Celadon - Company Drivers
Location: Spartanburg
Posted on: 05/21/2019

Owner Operator Truck Driver - $2,500 SIGN-ON BONUS! - Spartanburg
Description: INTERMODAL DRAYAGE OWNER OPERATORSNewly Increased Rates, Consistent Freight Volumes, and Major Fleet Discounts Make XPO The Perfect Fit. As an Independent Drayage Contractor to XPO, you'll be eligible (more...)
Company: XPO Logistics
Location: Spartanburg
Posted on: 05/21/2019

CUSTOMER SOLUTIONS TECH SUPPORT
Description: Customer Solutions Tech Support You will be provided the equipment computer and accessories to work from home where you will answer inbound calls from customers across the country and help them troubleshoot (more...)
Company: Mommy Jobs Online
Location: Spartanburg
Posted on: 05/21/2019

Are You Self Motivated?
Description: Start Working From Home Today 26 year old reputable national healthcare and dental benefits
Company: MAH Benefits
Location: Spartanburg
Posted on: 05/21/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Charlotte RSS job feeds