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Precast Concrete Specialist

Company: GCP Applied Technologies
Location: Charlotte
Posted on: May 19, 2019

Job Description:

The Precast/Prestressed Concrete Specialist is responsible for aggressively pursuing and obtaining new precast/prestressed customers/accounts, as well as supporting local sales representatives on existing precast/prestressed customers. The PCS will serve as a technical expert to GCP, and to our customers helping them troubleshoot and solve problems. This person must be, or become familiar with applicable product lines and technologies, as well as the precast/prestressed concrete industry in-general. The PCS will be involved with industry organizations such as PCI, NPCA, etc. and be active on their committees as appropriate. They must also help manage customer relationships and ensure a high-level of customer satisfaction. . Job Specifications:

  • Be an expert in the Precast/Prestressed industry serving as a strong resource for GCP and our customers
  • Develop and maintain relationships at executive and mid-level management (often done at industry organization meetings)
  • Lead the process of securing new business/accounts in the precast segment
    • Develop and pursue pipeline opportunities
    • Organize initial meetings with new customers, introducing the local sales team to the company
    • Develop strategies to secure specific new accounts
    • Coordinate and assist tech service with field trials
    • Support current customer base and FSRs, ensuing customer satisfaction and retention
      • Assist customers in trouble shooting and solving technical problems such as out-of-spec issues (e.g. air and strength).
      • Assist customers with mix design, efficiency and quality improvement
      • Serve as a Key Account Manager for select large precast accounts
      • Perform precast plant Technical Process Reviews
      • Help with new product introductions
      • Lead training on new products and technologies
      • Be a "back-up" point of contact with customers, and ensure customer satisfaction
      • Serve as AIRtrac expert in their Region, training internal resources and customers
        • Oversee installation and initial set-up
        • Lead value proposition development with local sales team
        • Troubleshoot issues as they arise
        • Collect market data as needed such as customer surveys, interviews, customer value, identify opportunities/threats, etc.
        • Attend/exhibit at tradeshows to contact new customers and reinforce relationships with existing customers
        • Attend meetings and become an active voting member on select committees Education:
          • Bachelor's degree in engineering, concrete materials or construction technologies, or equivalent experience. Precast experience is preferred. Work Experience:
            • 7- 10 years' experience in the precast concrete industry, preferably in positions of production, quality control, or engineering (preferred) Or
              • 7 -10 years' experience in technical sales involving customer relations, acquisition of new customers, account management, with a proven record of sales growth Special Requirements (includes Necessary Language skills):
                • High level of enthusiasm, self-motivation, customer-focus mindset
                • Excellent communication and customer service skills
                • Must be detail-oriented, and able to set-up and manage processes
                • Excellent organizational and prioritization skills
                • Understanding of, or ability and willingness to aggressively learn about the precast concrete structures industry
                • PCI Level I/II Certification (can be obtained)

Keywords: GCP Applied Technologies, Charlotte , Precast Concrete Specialist, Other , Charlotte, North Carolina

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