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Intern- Customer Success

Company: Avidxchange
Location: Charlotte
Posted on: February 15, 2019

Job Description:

Intern- Customer Success 1210 AvidXChange Lane, Charlotte, NC 28206, USA Req #691 Thursday, January 31, 2019 By trade we are a technology company, but if you ask anyone that works here, they'll tell you we are a people company. As the industry leader in Accounts Payable (AP) Automation, AvidXchange strives to provide an innovative and collaborative work environment. We do that through focusing on our people, our culture, and ensuring we run our business in a way that enables every employee to achieve their fullest potential and help us create a world class company. Our employees live by our core values, including "Innovate to Change the Game," "Passion About Customer Success," "Win as a Team," and "Have a Blast." Whether you live in Charlotte and can enjoy our corporate campus at the AvidXchange Music Factory, or you live across the country, AvidXchange has locations waiting for you. We are on a mission to create something different at AvidXchange. Love where you work. Live Avidly. Job purpose To drive growth and the future ability of AvidXchange to continue to be a leader in Accounts Payable & Payment Automation we are looking for a Customer Success intern. You will work with diverse, smart, and passionate people to deliver results that have a direct impact on the company's bottom line. You will be challenged to grow, excel, and lead alongside the brightest talent in the industry and be rewarded for your achievements. Internships are offered in a number of different areas including analytics, sales, process improvement, customer support, etc.Duties and responsibilities

  • Interns will be allocated time each week to collect as a team and discuss experiences, ideas and learnings
  • Goal of project is to deliver a presentation of new, innovative ideas for automating all different areas of the business with the result of either improving profit margins by decreasing costs or increasing revenue generation via the described automation
  • At the end of the internship, interns will be responsible for collecting their best suggestions, and presenting conceptual solutions for automation and innovating how we are working with the team to business leaders and executives
  • Thrive in a team based atmosphere where the workload is distributed across the team but where success is dependent on each other
  • Be motivated by a fast paced, high volume deadline driven environment Required Skills
    • Excellent organizational, leadership, facilitation, problem solving and decision-making skills
    • Proactive, accountable, autonomous and solutions oriented
    • Excellent written and verbal communications skills
    • Proficiency with Microsoft Outlook, Excel, PowerPoint, Word, and Google Doc
    • SFDC experience or exposure, data entry skills, MS-EXCEL experience or exposure a plus Required Competencies
      • Communication: Effectively transfers information and expresses ideas to individuals or groups in oral and written form
      • Business Acumen: Strong business understanding and judgment
      • Problem-Solving: Identifies problems, develops and evaluates options, and implements solutions
      • Team Work: Promotes and facilitates coordination and cooperation among peers
      • Strategic Thinking: Looks at existing processes and works with their supervisor to explore possible enhancements that could positively affect client experience and organizational excellence
      • Adaptability: Manages competing demands and adapts to frequent change, delays, and unexpected results. Leverages the proper tools, solutions, methods for the situation, does not take a one size fits all approach Required Education
        • All interns must have completed at least two years toward an undergraduate degree
        • A minimum GPA of 3.0 is required
        • All majors are welcome to apply AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to: veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability. Other details

          Keywords: Avidxchange, Charlotte , Intern- Customer Success, Other , Charlotte, North Carolina

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