Sr Service Specialist

Company: Disability Solutions
Location: Charlotte
Posted on: September 28, 2024

Job Description:

Job Description:First point of contact for inquiries received from high revenue clients via phone/chat/email channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical supportRequirements:

• 1+ years of experience working with customers in call center or customer service environment
• 1+ years of experience handling difficult situations with customers.
• Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
• Comfortable receiving ongoing performance feedback and coaching.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• At least an intermediate ability in computer skills.
• Ability to navigate multiple computer systems while interacting with the customerOther Qualifications:
  • 1-2 years of experience in the Banking/Financial industry
  • 1-3 years experience in a call center environment
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Easily adapt to change in an evolving environmentShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Charlotte , Sr Service Specialist, Other , Charlotte, North Carolina