Client Service Representative - Spay Neuter Clinic of the Carolinas
Company: Heartland Veterinary Partners LLC
Location: Charlotte
Posted on: September 2, 2024
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Job Description:
About The Spay Neuter Clinic of the Carolinas
The - -is a low-cost Charlotte spay-neuter clinic, wellness, and
minor illness and injury facility dedicated to making your
experience friendly and comfortable for you, your family, and your
pets. We strive to eliminate any stress that may be felt when your
pet has any procedure or surgery. We understand that your pets are
your family too and that low cost does not mean low care for your
animals!
Hours of operation:
Mon-Fri: -7:30am - 5:00pm
Sat-Sun: -Closed
Pay range: ---------------------$16 p/hr, depending on
experience
Benefits Offered for our full-time team members
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Position Purpose
Reporting into the Practice Manager, the Client Service
Representative (CSR), provides an exceptional experience to our
clients during every interaction. - In addition to continually
engaging the client, the CSR performs practice administrative tasks
such as record maintenance and appointment tracking. - The CSR
manages practice reception (visitor and telephone), maintenance of
veterinary medical records, accounts maintenance, cash processing,
data entry, word processing and mail services. The CSR applies
practical knowledge of practice processes and services, the basic
rules and regulations governing visitors and animal patient
treatment, and veterinary record requirements and terminology to
ensure every patient is well-cared for and every client has an
exceptional experience. The ideal candidate has at least 1 year of
experience working in veterinary medicine. -
Competencies
Patience & Compassion: Remaining professional while still making
Doctors, teammates, clients, and patients feel as comfortable as
possible regardless of the situation or challenges presented. -
Responding quickly and calmly to crisis while maintaining a high
standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with
Doctors and practice team members. - Providing feedback
appropriately and in a timely manner. - Quickly incorporating
feedback to ensure positive results. - Sharing ideas and being open
to other's ideas.
Communicating: Conveying instructions to clients and teammates to
ensure successful patient care.
Active Listening: Following the instructions of Doctors and
sometimes patient owners. - Picking up the needs of Doctors and
teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications,
patient instructions, workflow, and other job-related items while
managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions
result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager
instructions and practice procedures.
Ensures all public areas are clean and presentable for patients;
cleans and straightens areas including the front desk, reception
area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account
payments.
Schedules appointments for the clinic adhering to practice and
Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications;
conducts re-calls to clients on a timely basis from a call back
list.
Performs a backup of the computer system on a regular basis, as
directed.
Performs and oversees the performance of posting daily
business.
Welcomes clients and patients to the practice with a warm and
friendly demeanor and ensures an excellent experience during the
practice visit.
Answers incoming telephone calls applying proper telephone
etiquette.
Presents clients with medications, instructions, new client kits
and any other take home items.
Handles emergency situations with great care, patience, and
following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring
every experience ends in satisfaction.
Requirements / Qualifications
Keywords: Heartland Veterinary Partners LLC, Charlotte , Client Service Representative - Spay Neuter Clinic of the Carolinas, Other , Charlotte, North Carolina
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