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PM Market Sr Ops Specialist

Company: CBRE
Location: Charlotte
Posted on: June 8, 2024

Job Description:

PM Market Sr Ops Specialist

Job ID




Service line

Advisory Segment

Role type


Areas of Interest

Property Management


Charlotte - North Carolina - United States of America

About the role

The Property Management Market Sr Ops Specialist role is responsible for performing business operations activities and providing support for the Property Management Line of Business Market Leader responsible for one or more local market areas.

Provides routine services and coordination of a variety of departmental activities.

What you'll do

Provides financial, logistical and operational support to Property Management.

Works with Market Leader to find opportunities to improve service delivery to internal and external customers.

Reviews and/or prepares data reports including Accounts Receivable, Income, pipeline and additional business metrics.

Handles database of management and leasing contract information.

May provide recommendations on revised controls and/or implement actions for improvement.

Supports the processing of vendor invoices, billing(s), expense reports, and accounts receivables.

Implements processes and procedures to support the contract execution process and assists in the development of requirements for contracts support systems.

Ensures service and support provided by the team is consistent within the office/offices through review and improvement of existing processes.

Provides input on personnel processes to include: staffing levels, recruitment and department budgets.

Provides customer service support to clients for inquiries, questions.

Ensures compliance with company policy, real estate law and state/federal guidelines in the following areas: accounts payable, department budgets, revenue forecasting, billing/accounts receivables, and contract administration.

Conducts analysis of department budget and variance commentary to maintain expense controls and for management review. Supports the monthly forecasting process.

Facilitates communication of standard processes, policies, procedures and initiatives to support operations. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.

Train new team members on policies, procedures, processes, administration and governance.

Support the People/HR transition team to timely and efficiently on-board incumbent staff.

Support of client termination processes, ensuring efficient off-boarding for displaced employees and compliance with defined CBRE Global Operating Standards.

May participate in the Asset Services internal audit (E4E) process and works with local management to improve operational compliance.

What you'll need

  • To perform this job optimally, an individual should be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to complete the essential functions.
  • Proficiency in Microsoft Office Suite.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
  • Bachelor's Degree preferred with an emphasis in Accounting or business analytics background preferred.
  • 0-2 years of experience or equivalent combination of education and work experience.
  • Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous support to customers. Ability to effectively present information.
  • Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
  • Ability to understand and carry out general instructions as well as ability to solve problems in standard situations. Requires intermediate analytical and quantitative skills.
    Why CBRE?
    • CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm!
    • We offer a wide range of benefits including Health Insurance, Dental, Vision, 401k, company paid holidays and paid time off.

      Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

      Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

      NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Charlotte , PM Market Sr Ops Specialist, Other , Charlotte, North Carolina

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