Desktop Support
Company: eTeam
Location: Charlotte
Posted on: April 22, 2024
Job Description:
Job Description :
REQUIREMENTS :
- Strong hands on experience needed on end user support for
Windows PC and Mac related issues
- Ability to assign and work on incident tickets through Service
Now.
- Ability to support meeting rooms including the TV's, polycom
and other audio/Video conferencing hardware.
- Ability to support new user onboarding and preparing necessary
IT equipment's.
- Ability to follow technical guides for retiring and wiping old
devices (Work alongside asset manager).
- Ability to follow technical guides for imaging and configuring
new pcs.
- Ability to work through Resolving end users issues related to
hardware and software.
- Well versed in note taking and gathering information on issues
for ticket in Service Now.
- Proactive mindset and eagerness to learn with enthusiasm for
helping others.
- Willing to get additional training from team members or attend
available trainings.
- Ability to fix issues and support all flavors of client
operating systems including windows and Mac
- Ability to support iOS and other handheld devices.
- Knowledge of support for Microsoft Office Suite - Office 365
online and Desktop application.
- Knowledge on various hardware platforms to troubleshoot and
break fix hardware issues (particularly dell and Mac PC's)
- Working technical knowledge of many technology services to
address down issues, deploy new and loaner laptops, answer
questions about cabling, televisions, projectors, phones,
peripherals (e.g. keyboards or mice), Mac and PC or escalation to
the appropriated teams
Keywords: eTeam, Charlotte , Desktop Support, Other , Charlotte, North Carolina
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