Business Development Representative
Company: Hendrick Automotive Group
Location: Charlotte
Posted on: April 19, 2024
Job Description:
Business Development Center - HICLocation: 6030 East
Independence Blvd, Charlotte, North Carolina 28212Full Time career
opportunities at the Hendrick Business Development Center in
Charlotte, NC! Driving an integral role in the customer experience,
the Business Development Representative is trained to be
responsible for establishing, developing, and maintaining positive
business and customer relationships. Automotive experience is NOT
required. We're looking for teammates with a passion for customer
service and a DRIVE TO WIN.
- NO COST Employer Paid Healthcare & Prescription Premium
- Hourly Base Pay Plus Bonuses and Commission
- Paid Company Training
- 401(k) Retirement Plan with Company Match
- Dental, Vision, Life Insurance
- Paid Time-Off up to 3 weeks Vacation
- Supplemental Benefits (Short-Term Disability, Long-Term
Disability, Life Insurance)
- Holiday and Sick Pay
- Employee Discounts
- College Scholarship Program
- NO COST Employee Assistance Program (on-going support for your
mental, financial, physical, and social well being)
- Internal Career Advancement Opportunities
- The Hendrick Advantage- be a part of the largest privately
owned auto group in the country!Essential Duties and
Responsibilities:
- Answer all incoming phone calls according to a proven, pre-set
script, and schedule a sales or service appointment.
- Log all customer comments into Dealership Management
System.
- Schedule follow-up contact if no appointment is made in
Dealership Management System.
- Confirm scheduled appointments with future customers.
- Post scheduled appointments on appointment board in the
Business Development Center.
- Re-schedule "no-show" customer appointments.
- Follow-up with sales or service department to determine if the
appointment was kept and what the outcome was. -Schedule future
contact as needed.
- Maintain and update customer changes in database.
- Contact current customer base on current marketing
incentives.
- Respond to customer website request (internet inquiries).
- Contact internet clients via e-mail and phone to schedule a
sales or service appointment.
- Notify necessary departments to inform of appointments set.
-
- Forward any customer concerns to the correct department Manager
and follow-up.
- Maintains an organized, clean and safe work area
- Complies with Company policies and procedures
- Engages in business development.
- Establishes, develops and maintains positive business and
customer relationships.
- Continuously improves through feedback.Pre-Qualifications:
- High School Diploma or equivalent.
- Satisfactory Customer Service work experience.Essential Skills:
- Customer Service, Scheduling, Typing, Reporting skills, Data
Entry, Problem Solving, Organization.Apply Now:
- Please submit your information and our recruiting team will be
in touch shortly!This job description in no way states or implies
that these are the only duties and responsibilities to be performed
by this employee. - The employee will be required to follow any
other instructions and to perform any other duties and
responsibilities upon the request of a supervisor. - This job
description is subject to revision at the discretion of the
company.Hendrick is an Equal Opportunity employer. Minorities,
women, veterans, and individuals with disabilities are encouraged
to apply. For more information regarding the EEOC, please visit
.
Keywords: Hendrick Automotive Group, Charlotte , Business Development Representative, Other , Charlotte, North Carolina
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