Parts Counterperson
Company: Hendrick Automotive Group
Location: Charlotte
Posted on: April 15, 2024
Job Description:
Mercedes-Benz of NorthlakeLocation: 10725 Northlake Auto Plaza
Blvd, Charlotte, North Carolina 28269Summary: Responsible for
selling parts to customers over-the-counter and providing necessary
parts to the service department and body shop. - The Parts
Counterperson is also responsible for placing special
orders.Supervisory Responsibilities: This job has no direct
supervisory responsibilities.Essential Duties and Responsibilities
include the following:
- Assists customers in selecting and purchasing parts.
- Places special orders for parts.
- Reads appropriate manuals to ascertain type and specification
of part.
- Provides pricing and product information to customers.
- Dispenses parts to the service department and body shop.
- Orders out-of-stock parts requested by customers.
- Assists in taking inventory.
- Meets departmental production and profitability goals.
- Maintains CSI at or above dealership standards.
- Answers telephone promptly and consistent with dealership
guidelines.
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping
system - - - -
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
- Other duties as assignedQualifications:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. - The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
medical conditions to perform the essential functions.Desired
Education:o - -GED--- - -High School Diplomao - -Associate Degreeo
- -Bachelor Degreeo - -Master Degreeo - -Doctorate DegreeField of
Study/Work Experience:o - -Accounting--- - -Automotiveo -
-Businesso - -Human Resourceso - -Information TechnologyDesired
Work Experience:--- - -up to 3 yearso - -3-5 yearso - -5+
yearsEducation/Experience:Working knowledge of automotive
parts.Certificates and Licenses:--- - -Valid Driver's Licenseo -
-Automobile Salesperson LicenseComputer Skills:Intermediate skills
in Microsoft Office products. - Intermediate ability and knowledge
of the Parts portion of the Dealership Management System and other
computer applications to support operations.Communication
Skills:Ability to understand and follow instructions. Ability to
communicate effectively with customers and
companypersonnel.Attendance Expectations:The position requires
regular and predictable attendance. - Scheduled shifts may include
evening hours, weekends, and some holidays.Physical Demands:While
performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; and sit. Must be able to lift up to 30
pounds.Environment Demands:Duties are performed primarily at the
parts counter and in the parts department. - Work includes
retrieving parts for customer purchase and moving throughout the
parts, service, and body repair departments. Employee continuously
interacts with customers and parts and service department
employees.Verbal and Writing Ability:Ability to read and comprehend
instructions, correspondence, and memos. - Ability to effectively
present information in one-on-one and small group situations to
customers and other employees.Math Ability:Ability to add,
subtract, multiply and divide.Reasoning Ability:Ability to apply
common sense understanding to carry out instructions. Ability to
deal with standardized situations. - Have working knowledge of
automotive parts.Core Values:To perform the job successfully, an
individual should demonstrate the following Core Values:Servant
LeadershipServant Leaders consciously put the needs of others
before their own, because to serve people is to value them.Teamwork
through Trust & RespectDiversity is strength, and when we trust and
respect one another we can work as a team to achieve at a high
level.IntegrityBeing honest and transparent with people, in an
effort to do the right thing within the letter and spirit of the
law, drives every action we take and every decision we
make.Commitment to Customer EnthusiasmEvery day we recommit
ourselves to the customer experience, and we are empowered to
exceed the expectations of our customers.Passion for
WinningHendrick's tradition of winning is based on the idea of
striving to be the best, not the biggest, and is therefore defined
by how we treat our people.Accountability at All LevelsTaking
ownership of our actions and our decisions allows us to grow as
individuals, and support each other as a team.Commitment to
Continuous ImprovementEvery day we soften our hearts as well as our
egos, in order to seek out and improve upon areas of opportunity
within ourselves and our team.This job description in no way states
or implies that these are the only duties and responsibilities to
be performed by this employee. - The employee will be required to
follow any other instructions and to perform any other duties and
responsibilities upon the request of a supervisor. - This job
description is subject to revision at the discretion of the
company.Hendrick is an Equal Opportunity employer. Minorities,
women, veterans, and individuals with disabilities are encouraged
to apply. For more information regarding the EEOC, please visit
.
Keywords: Hendrick Automotive Group, Charlotte , Parts Counterperson, Other , Charlotte, North Carolina
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