Senior Desktop Support - Remote

Company: TTEC
Location: Charlotte
Posted on: November 19, 2023

Job Description:

Senior Desktop Support - RemoteBringing smiles is what we do at TTEC for you and the customer. As a Desktop Support Technician working remote,, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll DoDo you have a passion for helping others and giving them peace of mind? You'll utilize your technical knowledge to implement and support IT initiatives, while providing technical support and resolving problems of a moderately complex nature. As an asset to IT team, you'll assist users/departments in implementing requests or proposals and in determining information system's needs.You'll report to the onsite Senior IT Supervisor. You'll contribute to the success of your co-worker's experience and the overall success of the team.During a Typical Day, You'll

• Perform moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts
• Provides individual and/or group instruction and training to faculty and staff, on new or updated technologies, may supervise lower graded staff and employees performing the same or similar type of work
• Perform varied technical assistance and maintenance duties; maintain and update record keeping system; document projects; write and maintain user instructions
• Perform the installation, configuration and maintenance of computers, workstations and other related equipment and devices
• Serve as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work
• May participate in technology projects with large scope and broad organizational impactWhat You Bring to the Role
  • 5 years of experience in Information Technology with a bachelor's degree in an IT capacity or IT certification with experience
  • Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
  • Strong analytical skills and experience with tasks for effective project management
  • Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communicationsWhat You Can Expect
    • Supportive of your career and professional development
    • An inclusive culture and community minded organization where giving back is encouraged
    • A global team of curious lifelong learners guided by our company values
    • And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
    • Base wage starting at $24/hr -plus performance bonus opportunities
    • Ask us about our paid time off (PTO) and wellness and healthcare benefitsVisit https://mybenefits.ttec.com for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. -#LI- Remote -

Keywords: TTEC, Charlotte , Senior Desktop Support - Remote, Other , Charlotte, North Carolina