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Cyber Exercise Planner and Facilitator - Mid Level

Company: USAA
Location: Charlotte
Posted on: November 18, 2023

Job Description:


Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The Opportunity

As a dedicated Cyber Exercise Planner and Facilitator - Mid Level you will participate in the identification, analysis, development, implementation, management and oversight of business, technology, third party recovery plans and crisis management strategies. Identifies existing and emerging business disruption risks and ensures adequate risk mitigation strategies and contingency plans are designed and in place to protect our employees, our resources and critical third party. Coordinates training, exercises and tests and provides guidance to ensure adherence to USAA's business continuity policy, standard and procedures.

The selected candidate for this position will work as a teammate on USAA's Enterprise Resiliency Group's Exercise Team. They will contribute to ensuring USAA's business, technology, and U.S. and International based campus leaders are prepared to respond to, manage through, and swiftly recover for all manner of disruptions, with a focus on cyber related incidents.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

Applies proficient knowledge of the financial services industry and business continuity and resiliency requirements, policies, laws, and regulations to daily work.
Coordinates, gathers and analyzes data trends and responds accordingly to business specific business continuity and resiliency trends, requirements and requests.
Performs research, analysis and reporting to identify, resolve, and explain cross-CoSA business continuity and resiliency issues, gaps and incidents. Gathers information to support business analysis, resolve incidents, gaps and issues, and identify points of escalation.
Plans and executes cross-CoSA business continuity, resiliency and recovery exercises covering life safety, business interruptions, critical suppliers and disaster recovery scenarios.
Conducts required business continuity and resiliency assessments of business processes and applications to ensure compliance with published policies and standards.
Proactively provides the business with business continuity and resiliency recommendations, support and decisions to improve the effectiveness, efficiency and compliant implementation of business requirements.
Provides business continuity and resiliency input on business action plans, projects, operational requests, including appropriately escalating to mitigate business disruptions.
Reviews business documents and forms to ensure compliance with the enterprise business continuation policy and regulatory and legal requirements.
Partners with the business, Compliance, Risk Management, Audit Services, and Legal to provide appropriate risk mitigation recommendations.
Assists more experienced peers with the preparation of communications and after-action reports for senior management.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

4 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions.
Knowledge of business continuity and resiliency industry practices and tools; IT infrastructure, data, processing and application recovery attributes.
Proven knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices.
Demonstrated analytical, organizational and problem-solving abilities requiring a high attention to detail.
Proven communication skills with the ability to collaborate and execute among cross-functional teams.
Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment.

What sets you apart:

Experience designing, planning, and facilitating cyber incident scenario-based exercises-tabletops to full-scale-with in a large financial service organization or a similarly sized technology-based organization.
Experience planning and coordinating cyber-based exercises with financial service industry organization and the U.S. government.
Experience designing, planning, and facilitating End-to-End business and technology function exercises.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670.00 - $150,330.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Charlotte , Cyber Exercise Planner and Facilitator - Mid Level, Other , Charlotte, North Carolina

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