Demand and Labor Cost Administrator
Company: Disability Solutions
Location: Charlotte
Posted on: September 21, 2023
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Job Description:
Job Description:This role is an individual Contributor, who is
responsible for leading cross functional infrastructure teams to
manage the delivery infrastructure work aligned to usually one
Technology Executive, including various initiatives and projects
within APS/TI. In support of one CIO Technology Executive, serve as
single point of contact for the CIO application teams and leaders
for all infrastructure needs. Work closely with the CIO, TI,
Business and other stakeholders to maintain infrastructure
portfolio. Remediate, escalate, coordinate and resolve
issues/escalations. Prioritize work efforts as needed while
ensuring proper TI/APS initiative funding levels are maintained. In
support of key APS/TI strategies, responsible for engaging CIO
application teams to ensuring awareness, planning and
implementation of key TI/APS driven strategies, programs and
objectives. Also responsible for brokering unresolved problems
between TI and CIO application teams along with complex service
requests.Overview:The Demand Management team provides management
and oversight of the demand portfolio for the Global Network
Services Release and Deployment team. Governance oversight for
required project records and artifacts throughout the engagement
lifecycle. Facilitates time-tracking, chargeback routines, and
mechanisms for internal and multiple 3rd party partners, ensuring
time & expenses from all resources have been captured, and that
corresponding data is delivered to finance at the designated
intervals. Maintains stakeholder engagement, portfolio oversight,
reporting routines and processes. Continuously evolves engagement
and resource data to produce reporting insights and products that
provide leadership and delivery stakeholders with timely views of
key portfolio health, status, resource, and budget aspects. Demand
and Labor Cost Administrator supports the Demand Analysts who
facilitate demand lifecycle management activities and Demand
Recovery Analysts who facilitate resource financial recovery for
Network engagements. Administers and facilitates a range of
supporting activities, tracking, and reporting. Activities can
include tracking of allocated resources, resource time entry,
validation of resource cost-sizing and other required data entry
aspects, ensuring process tool gate approvals and required project
documentation is produced and posted to project artifact
repositories. Provide tier 1 support to release Managers in the
areas of scope and quote preparation and resource
allocation/utilization practices. Facilitate
communications/notifications with team leads to provide tracking
data and escalations related to assigned engagements and resources.
Support efforts to reconcile discrepancies in project scope/quote.
Prepare reporting for engagement portfolio aspects such as
assignment, progress against timeline, resources rolling on/off
engagements.Key to this role is an understanding of Demand
Management as a service provider, the routines and activities
required to facilitate and oversee the delivery of network
services. Functions supported by Demand Management include Network
Release Management and Network Deployment Engineering, and the
tracking and chargeback of those resources in a highly controlled
and regulated environment. Concepts such as consistency and quality
in delivery, continuous improvement, on-time and under-budget,
effective and detailed communications and understanding how their
work impacts how the firm competes in the marketplace are
important. Key Responsibilities:
Keywords: Disability Solutions, Charlotte , Demand and Labor Cost Administrator, Other , Charlotte, North Carolina
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