Design Thinking Strategist North Carolina
Company: Strategic Staffing Solutions
Posted on: September 16, 2023
Design Thinking Strategist
In this role, you will serve as a consultant and central
point-of-contact for creative teams, business partners, and
decision-makers, seeking expertise in applying human centered
design principles to achieve business goals. You will be expected
to build meaningful relationships with these groups, while
developing domain expertise, and will need to demonstrate the
ability to effectively manage many highly complex projects with
multiple clients simultaneously.
As a Design Thinking Strategist, you will be expected to support
the intake process to identify the business needs, desired
outcomes, and identify the appropriate design strategy services
needed. Services that you will be expected to deliver may include
but are not limited to design thinking workshop planning and
facilitation, user research strategy and implementation, and
general consulting. The role will also entail development of
education programs related to user-centered design, to drive
advocacy of human centered design throughout the Enterprise, in
addition to other continuous improvement efforts necessary for
From time to time, special projects will require this role to be
temporarily embedded on business specific product teams, to support
work at a portfolio level for an extended period. In these
instances, the Design Thinking Strategist will be expected to
collaborate with various product team experts, including Business
Analysts, Engineers, Data Scientists, UX Designers, Developers, and
other Design Strategists to define desirability, feasibility, and
As an embedded Design Thinking Strategist, you will also be
expected to understand the overarching strategy of the portfolio of
work, the dependencies across products and projects, and upstream
and downstream impacts to the business. You will be relied upon to
apply human centered design techniques, to achieve workshop
outcomes, as are appropriate.
Experience working in ambiguous multi-faceted problem spaces,
helping business partners bring clarity to opportunity areas and
Experience supporting a product team through research, problem
identification, value mapping, solution definition, prototyping and
Experience planning and conducting the appropriate user research
studies, synthesizing findings, and packaging actionable next steps
from key insights, mapping research findings back to business
Experience managing client relationships & expectations through
Experience collaborating with other experts including product
leads, UX designers, Business Analysts, Engineers, Developers, and
90%: Delivering Human-Centered DesignPair with experienced subject
matter experts from across IT to achieve project goals and deliver
Work with product teams and clients to deliver valuable outcomes by
facilitating collaborative human-centered design workshops, events,
Partner to facilitate teams through aspects of the human-centered
design process such as stakeholder analysis, problem framing, value
definition, user research, opportunity prioritization, assumption
mapping, light prototyping and storytelling.
Proactively manage assumptions, dependencies, and risks.
Support the product teams and influence clients to maintain focus
on the evidence-based customer needs.
Package and communicate findings and design decisions to team leads
and business stakeholders, along with clear actions and next
Demonstrate and encourage an environment that supports an
organizational core value of safety, integrity, ethics, and
10%: Cultural Growth & InfluenceFoster collaboration and
communication within your team.
Challenge the status quo.
Embraces concept of continuous learning in their own journey.
Participates in Community of Practice (CoP)/Center of Excellence
Collaborates with a mentor.
Education/Degree - High School, Associate, Bachelor, Master:
Graduation from a four-year college or university.
Years of prior equivalent work-related experience in lieu of a
degree (if applicable): High School/GED and 4-6 years.
Years of prior equivalent work-related experience in addition to a
degree: 3 years with Bachelor's Degree.
Job-specific knowledge, Skills, or Abilities
Proficiency in at least 1 of the following: design thinking
facilitation, user research activities & implementation,
human-centered value-driven prioritization techniques.
Proficient public speaking skills, written and verbal
Strong facilitation skills.
Openness, approachability, collaborative nature, and enjoyment
working with passionate people.
A learner mindset - naturally curious to learn more.
Passionately proactive at problem-solving.
Ability to meet an individual or team where they are and help them
Professional judgment on when to ask for help.
Excellent written, verbal, and electronic communication skills.
Be a team player and collaborative problem solver.
Actively practices emotional and situational intelligence.
Provides space for and encourages team to "think customer".
Willingness to be vulnerable.
Strong initiative and self-organization in prior roles, school
projects, volunteer work, internships, etc.
Keywords: Strategic Staffing Solutions, Charlotte , Design Thinking Strategist North Carolina, Other , Charlotte, North Carolina
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