Claim Resolution Specialist

Company: Liberty Mutual Insurance
Location: Charlotte
Posted on: September 16, 2023

Job Description:

Schedule: Full-Time Salary Range: USD $64400.00 - $101200.00 Job Category: Claims Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Do you want a career with endless opportunities for growth? As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. In this role, you will travel to the loss site to conduct a thorough analysis of the loss and claim. Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner's products and services to help our customers through the claims process. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory The field property claims adjuster will be traveling to insured homes within the Charlotte, NC or Raleigh, NC area. In order to be successful within the role, candidates should live within this area or very close to. Responsibilities: Conduct onsight Investigations and coverage analysis of all elements of first-party Personal and Commercial property Loss claims of varying levels of complexity. Handlefirst-party Commercial and Personal property claims varying in complexity assigned under little supervision. Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. May be called upon for catastrophe duty Qualifications Strong knowledge of claims handling procedures and coverages provided within various homeowner policies. Capable of writing structural damage estimates of severe losses. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems and analytical skills. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and at least 3 years of directly related experience. Completion of advanced property training required. Ability to obtain proper licensing as required. About Us At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Employment Type: Full Time

Keywords: Liberty Mutual Insurance, Charlotte , Claim Resolution Specialist, Other , Charlotte, North Carolina