Senior Cloud Engineer - Investment Systems
Posted on: September 16, 2023
GTO is seeking a Cloud Engineer that will provide expert level
Tier 3 technical support for the most critical projects,
application/infrastructure modernization, and to ensure reliable
operation of the production environment. This position will require
significant experience with cloud technologies; specifically, AWS
to support investment related cloud migration and infrastructure
implementations. AWS certification is required.In addition, this
position will require knowledge of the Windows and Linux platforms
to support on-premises applications and infrastructure. This
position resides on a GTO team that provides dedicated support for
the investment applications/infrastructure and partners closely
with GIFS for support activities and implementation initiatives.
Investment systems knowledge preferred.This hybrid role
(Tues-Wed-Thurs in office) can be based in Wayne, PA, or Charlotte,
NC.In this role, you will:
- Provide expert level Tier 3 technical infrastructure support
services for issues elevated from the Support Center and other
Technical Services groups. Ensures reliable operation of
production. Diagnoses and troubleshoots availability interruptions
and other production issues.
- Plan and implement new technologies and major releases for the
most critical enterprise-wide IT infrastructure projects. Test,
install, and migrate software, patches, upgrades, proxies,
applications, and/or hardware.
- Communicate with IT groups to assess systems risks on those
areas and to keep groups apprised of systems issues that may have
an impact on those areas, including projected down times and
business risks. Communicate with IT vendors to research and resolve
- Develop technical standards. Test and evaluate IT vendor
- Maintain, monitor, and tune Production system and applications
performance. Identify opportunities to improve performance (e.g.,
automating manual system tasks).
- Perform capacity planning activities.
- Train and mentor staff. Resolve the most complex issues
elevated from staff with less experience.
- Write documentation, including project plans, backup plans,
business continuance, installation procedures, and troubleshooting
tips. Create diagrams, including technical topology.
- Add, update, and close IT Problem Management database records.
Research and resolve the most complex issues, and reviews related
technology records to mitigate impact on assigned system.
- Review numerous IT knowledge repositories to update technical
- Learn and understand client area business functions and
requirements. Has the ability to determine the appropriate
technical tool to address the client's business needs.
- Thoroughly understand and comply with IT policies and
procedures, especially those for quality and productivity standards
that enable the team to meet established client service
- Thoroughly understand and comply with Information Security
policies and procedures. Verifies deliverables meet Information
Security and VSA requirements.What it takes:
- Undergraduate degree in a related field or an equivalent
combination of training and experience.
- Eight years' experience in technical specialty, including three
to four years' hardware/software configuration and troubleshooting
- Excellent analytical and problem-solving skills.
- Excellent written and oral communication skills.
- Expert knowledge of the following product support practices and
concepts: infrastructure design, wide range of technologies, full
project delivery life cycle, IT service level agreements,
performance monitoring, tuning, and debugging (e.g., GTF traces,
and region and transaction dumps), software and peripheral
installation, network protocols (e.g., TCP/IP and ACCP),
process/product testing and verification, software and/or hardware
setup and configuration , technical standards and deliverables,
system log files, tasks, account management, and commands.
- Expert knowledge of one or more IT platforms and products: See
additional information for the specific requirements for this
- Certification - Holds the appropriate technical specialty
certificate or has the ability to attain within 9 months of hire
date: See additional information for the specific requirements for
this posting.Special Factors
- Vanguard is not offering visa sponsorship for this
- You should be aware this will designate you as a Fund Access
Person and carries with it certain responsibilities and
restrictions.About VanguardWe are Vanguard. Together, we're
changing the way the world invests.For us, investing doesn't just
end in value. It starts with values. Because when you invest with
courage, when you invest with clarity, and when you invest with
care, you can get so much more in return. We invest with purpose -
and that's how we've become a global market leader. Here, we grow
by doing the right thing for the people we serve. And so can you.We
want to make success accessible to everyone. This is our
opportunity. Let's make it count.Inclusion StatementVanguard's
continued commitment to diversity and inclusion is firmly rooted in
our culture. Every decision we make to best serve our clients, crew
(internally employees are referred to as crew), and communities is
guided by one simple statement: "Do the right thing."We believe
that a critical aspect of doing the right thing requires building
diverse, inclusive, and highly effective teams of individuals who
are as unique as the clients they serve. We empower our crew to
contribute their distinct strengths to achieving Vanguard's core
purpose through our values.When all crew members feel valued and
included, our ability to collaborate and innovate is amplified, and
we are united in delivering on Vanguard's core purpose.Our core
purpose: To take a stand for all investors, to treat them fairly,
and to give them the best chance for investment success.How We
WorkVanguard has implemented a hybrid working model for the
majority of our crew members, designed to capture the benefits of
enhanced flexibility while enabling in-person learning,
collaboration, and connection. We believe our mission-driven and
highly collaborative culture is a critical enabler to support
long-term client outcomes and enrich the employee experience.
Keywords: Opencompute, Charlotte , Senior Cloud Engineer - Investment Systems, Other , Charlotte, North Carolina
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