Senior Cloud Engineer - Investment Systems

Company: Opencompute
Location: Charlotte
Posted on: September 16, 2023

Job Description:

GTO is seeking a Cloud Engineer that will provide expert level Tier 3 technical support for the most critical projects, application/infrastructure modernization, and to ensure reliable operation of the production environment. This position will require significant experience with cloud technologies; specifically, AWS to support investment related cloud migration and infrastructure implementations. AWS certification is required.In addition, this position will require knowledge of the Windows and Linux platforms to support on-premises applications and infrastructure. This position resides on a GTO team that provides dedicated support for the investment applications/infrastructure and partners closely with GIFS for support activities and implementation initiatives. Investment systems knowledge preferred.This hybrid role (Tues-Wed-Thurs in office) can be based in Wayne, PA, or Charlotte, NC.In this role, you will:

• Provide expert level Tier 3 technical infrastructure support services for issues elevated from the Support Center and other Technical Services groups. Ensures reliable operation of production. Diagnoses and troubleshoots availability interruptions and other production issues.
• Plan and implement new technologies and major releases for the most critical enterprise-wide IT infrastructure projects. Test, install, and migrate software, patches, upgrades, proxies, applications, and/or hardware.
• Communicate with IT groups to assess systems risks on those areas and to keep groups apprised of systems issues that may have an impact on those areas, including projected down times and business risks. Communicate with IT vendors to research and resolve issues.
• Develop technical standards. Test and evaluate IT vendor products.
• Maintain, monitor, and tune Production system and applications performance. Identify opportunities to improve performance (e.g., automating manual system tasks).
• Perform capacity planning activities.
• Train and mentor staff. Resolve the most complex issues elevated from staff with less experience.
• Write documentation, including project plans, backup plans, business continuance, installation procedures, and troubleshooting tips. Create diagrams, including technical topology.
• Add, update, and close IT Problem Management database records. Research and resolve the most complex issues, and reviews related technology records to mitigate impact on assigned system.
• Review numerous IT knowledge repositories to update technical knowledge.
• Learn and understand client area business functions and requirements. Has the ability to determine the appropriate technical tool to address the client's business needs.
• Thoroughly understand and comply with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
• Thoroughly understand and comply with Information Security policies and procedures. Verifies deliverables meet Information Security and VSA requirements.What it takes:
  • Undergraduate degree in a related field or an equivalent combination of training and experience.
  • Eight years' experience in technical specialty, including three to four years' hardware/software configuration and troubleshooting experience.
  • Excellent analytical and problem-solving skills.
  • Excellent written and oral communication skills.
  • Expert knowledge of the following product support practices and concepts: infrastructure design, wide range of technologies, full project delivery life cycle, IT service level agreements, performance monitoring, tuning, and debugging (e.g., GTF traces, and region and transaction dumps), software and peripheral installation, network protocols (e.g., TCP/IP and ACCP), process/product testing and verification, software and/or hardware setup and configuration , technical standards and deliverables, system log files, tasks, account management, and commands.
  • Expert knowledge of one or more IT platforms and products: See additional information for the specific requirements for this posting.
  • Certification - Holds the appropriate technical specialty certificate or has the ability to attain within 9 months of hire date: See additional information for the specific requirements for this posting.Special Factors
    • Vanguard is not offering visa sponsorship for this position.
    • You should be aware this will designate you as a Fund Access Person and carries with it certain responsibilities and restrictions.About VanguardWe are Vanguard. Together, we're changing the way the world invests.For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.We want to make success accessible to everyone. This is our opportunity. Let's make it count.Inclusion StatementVanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Keywords: Opencompute, Charlotte , Senior Cloud Engineer - Investment Systems, Other , Charlotte, North Carolina