Posted on: May 28, 2023
Our Company: -
Quarterra Group, Inc., a wholly-owned subsidiary of Lennar
Corporation (NYSE:LEN and LEN.B) is a multi-strategy, real estate
focused, alternative asset management company comprised of two
rapidly growing verticals: Multifamily and Single-Family Rental.
Launched in 2011, Quarterra Multifamily, previously known as LMC,
is among the nation's most active developers, builders, and
managers and has been on the National Multi-Housing Council's
(NMHC) annual Top 50 list for eight consecutive years. Quarterra
Single-Family Rental launched in 2020 to provide individuals,
couples, and families who prefer to rent over home ownership the
opportunity to live in exceptional neighborhoods with great
amenities. For additional information, please visit
Summary of Position: -The Service Supervisor oversees and performs
technical and mechanical work that ensures the interior and
exterior of buildings, grounds, amenities, and common areas of the
community meet the Company's standards for cleanliness, appearance,
safety, and overall functionality by performing maintenance-related
tasks. Their primary responsibility is the maintenance of the
community, including overall inspections, repairs, and general
maintenance of market-ready apartments and other interior/exterior
areas. In addition, they will lead the maintenance team by
delegating, supervising, and directing the work of the department.
-Principal Duties and Responsibilities:
- Assist the Community Manager to develop standards for the
cleanliness and overall appearance of the apartment community's
grounds, amenities, building exteriors, market ready apartment
interiors, breezeways, curbs, signage, leasing office, central
garbage areas, parking lots, and other buildings and common areas
to ensure that they reflect and represent the high quality of the
community's and Company's standards.
- Responsible as team leader, for the training and supervision of
the maintenance team.
- Collaborate with the Community Manager in hiring, interviewing,
training, and completing performance reviews.
- Oversee and complete the "make-ready" process to prepare vacant
apartment homes for leasing and new move-ins by completing the
pre-move-out inspection, creating a "punch" list of maintenance
work needed, scheduling vendors and contractors as needed,
obtaining needed supplies and materials, completing all maintenance
tasks, and inspecting completed work.
- Inspect work performed by other service team members to assess
effectiveness of policies and procedures and work with the
Community Manager to develop corrective action plans as
- Review work performed by contractors, vendors, and other
service providers to verify the work, materials and services meet
quality standards, scope and specifications as required.
- Maintain adequate inventory of spare parts and maintenance
materials and work with Community Manager to order supplies and
tools as needed to stay within budgetary guidelines.
- Assist Community Manager in developing the budget for regular
repair and maintenance and capital expenses.
- Complete monthly Preventative Maintenance procedures as
outlined in the Policy and Procedure Manual.
- Support cost-cutting and expense control programs by fixing
rather than replacing parts when possible, not being wasteful with
materials and supplies, and practicing the correct use for tools
- Conduct regularly scheduled company safety meetings, ensure all
MSDS sheets are current and readily accessible, and keep up to date
on all OSHA and other safety related laws and requirements to
ensure community compliance.
- Follow established policies and procedures by monitoring and
ensuring compliance with regulatory requirements, organizational
standards, and operational processes related to areas of
responsibility and reporting violations or infractions
- Schedule and perform minor and routine maintenance on all
appropriate equipment on a regular basis.
- Complete documentation and other paperwork timely and
accurately so that service requests can be appropriately
documented, tracked and completed.
- Keep abreast of current changes in technology, processes, and
standards within the industry and areas of responsibility by
attending internal and external training classes. Education and
- Minimum of 6 years of experience in property management
maintenance or equivalent experience.
- At least 2 years of Maintenance Supervisor or equivalent
experience is strongly preferred.
- Must have EPA certifications Type I and II or Universal for
refrigerant recycling (Applies to Certified Service
- Must have all certifications as required by State and Local
jurisdictions (Applies to both Certified and Non-Certified Service
- Must provide own hand tools unless prohibited by State law and
must be knowledgeable and skilled in the safe use and maintenance
of hand tools, power tools, user-moved aids, mechanical equipment
and measuring devices.
- Proficiency in customer service and interpersonal communication
skills in order to effectively interact with residents, clients,
team members, and other business contacts, respond courteously to
questions and requests, and stay calm when addressing and resolving
- Demonstrated proficiency with computers, the internet, word
processing, spreadsheet, and database management programs in order
to maintain records of information and develop and provide
information for Company's use. (Property management system
experience is preferred.)Physical Requirements: -This is a position
which requires the Service Supervisor to frequently walk, stand and
climb stairs in/around apartment homes, models and properties. Must
also have the ability to operate computer equipment, speak, hear,
bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger
dexterity is necessary. #LI-PMT #LI-SK -
This description outlines the basic responsibilities and
requirements for the position noted. This is not a comprehensive
listing of all job duties of the associate. Duties,
responsibilities, and activities may change at any time with or
Quarterra Group is an Equal Opportunity Employer that prides itself
on diversity and inclusion in the workplace. All qualified
applicants will receive consideration for employment without regard
to sex, color, age, national origin, religion, physical and mental
disability, genetic information, marital status, sexual
orientation, gender identity/assignment, pregnancy or related
condition, protected status, or any other status prohibited by
applicable national, federal, state or local law. Quarterra Group
believes diversity and inclusion among our Associates is critical
to our success and we seek to recruit, develop and retain the most
talented people from a diverse candidate pool.
Keywords: Quarterra, Charlotte , Service Supervisor, Other , Charlotte, North Carolina
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