RAIN - Peer Support Specialist
Company: Children Family Services Center
Location: Charlotte
Posted on: May 28, 2023
Job Description:
GENERAL JOB DESCRIPTION:
The Peer Retention Specialist ensures successful retention of
clients in medical care. Works collaboratively with client's
healthcare team to decrease barriers to care and treatment,
maintain contact with client, and ensure optimal health outcomes.
Coordinates related services between providers of HIV, housing,
mental health, substance abuse, Ryan White services, and other
supportive services, in Mecklenburg County, in order to enhance
care services for people living with HIV.
Additional responsibilities include identifying HIV+ LatinX clients
for the Enlaces Por La Salud Curriculum. The Peer Retention
Specialist will work with client's medical team to address
individual and structural barriers to engaging in HIV care by
providing culturally relevant Spanish-language health care
navigation for HIV+ LatinX Community. The Peer Retention Specialist
will work closely with the county's Disease Intervention Specialist
(DIS) and State Bridge Counselor (SBC), as well as local HIV
providers and support service agencies to assist newly
diagnosed/identified or out of care HIV+ LatinX Community. The goal
is to have client enter and remain in care, working with these
patients from 12 months as an enhancement to traditional Medical
Case Management.
MAJOR DUTIES AND RESPONSIBILTIES:
The Peer Retention Specialist will work under the supervision and
administrative guidance of the Director of Outreach while carrying
out the following responsibilities:
- Provide face to face and online education and information on
HIV, prevention, safer-sex techniques, HIV testing and ongoing
education to clients and their families as well as other
organizations, families and individuals as requested
- Build trusting, effective and empowering relationships with the
clients/enrolled peers ensuring all quality assurance measures are
met
- Work closely with and proactively to connect clients to
community health organizations, medical service providers and other
services to assist clients in maximizing their medical treatments
ensuring screening and enrollment in ACA healthcare plans when
eligible
- Track Intervention and Outreach with verification
documents
- Work collaboratively with Investigation Specialist
- Working knowledge of and adherence to HIPAA regulations, attend
all required trainings and maintain confidentiality of client's
records and information
- Document all contacts with participants or others pertaining to
the participants in approved format within time deadlines
- Meet all programmatic and third party deadlines; maintaining
and providing all billing records, reports, daily and monthly work
records, time sheets, surveys, requests and tracked mileage when
due and in approved format
- Work effectively with other community service providers to
ensure optimal quality of services offered to participants and to
develop new resources to meet the needs of the participant;
maintaining the highest level of professionalism and cooperation at
all times with other service providers
- Participate in continuous quality improvement for the
department and the agency
- Establish and maintain relationships with LatinX serving
organizations and community
- Conduct outreach and education in the LatinX community
- Attend local and regional LatinX community events and
programming
- Be a mentor for the participants
MINOR DUTIES AND RESPONSIBILITIES:
- Participate in training, conferences, supervision, agency and
inter-disciplinary meetings and required agency functions
- Must be willing to be trained/certified as a Certified
Application Counselor for the ACA
QUALIFICATIONS:
- The Covid-19 vaccination is required as a condition of
employment
- Driver's license, reliable transportation and auto insurance
coverage
- Two years' work experience in HIV preferred
- Living with HIV and successfully virally suppressed
preferred
- Knowledge of HIV and other STI's
- Demonstrate leadership skills
- Ability to comfortably and professionally build, maintain and
navigate working relationships across the agency spectrum;
including but not limited to clients and their families, community
partners, staff colleagues, volunteers, third party providers,
donors and member of the Board of Directors
- Ability to form and build relationships within the Mecklenburg
County LatinX community and service providers
- Public speaking, training and strong interpersonal
communication skills with an ability to communicate effectively
verbally and in writing and willingness to train others
- Self-starter able to work with limited supervision with skills
in creative thinking and problem solving
- Ability to demonstrate cultural competency and understanding of
the structural barriers impacting health outcomes
- Knowledge of and expected willingness to remain current on
LGBTQ+ and LatinX cultural issues
KEY COMPETENCIES:
- Comfort in generally using a computer with proficiency in Word
and Excel and aptitude and willingness to learn other job specific
programs
- Passing score on HIPAA regulations training, understanding of
confidentiality and expected willingness to maintain these
standards at all times
- Ability to recognize and maintain personal and professional
boundaries as well as practice regular self-care
The above statements are intended to describe the general nature
and level of work being performed by people assigned this job
classification. They are not to be construed as an all-inclusive
list of all duties, skills, and responsibilities of people so
assigned. RAIN will engage in an interactive process with employees
requesting medical or religious accommodations.
RAIN's policy is to provide equal opportunity in all terms,
conditions, and privileges of employment for all qualified
applicants and employees without regard to race, color, religion,
national origin, sex, gender, age, marital status, disability or
veteran status.
Keywords: Children Family Services Center, Charlotte , RAIN - Peer Support Specialist, Other , Charlotte, North Carolina
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