Application Support Specialist

Company: INSPYR Solutions
Location: Charlotte
Posted on: May 28, 2023

Job Description:

Title: Application Support SpecialistLocation: Fully RemoteDuration: 3-month contract to startCompensation: $18-20/hrWork Requirements: US Citizen, GC Holders or Authorized to Work in the US JOB SUMMARY:The VIS Application Support Specialist position is responsible for providing application support and services to Canteen Vending corporate and field associates. They are the public face of the IT department and represent the user perspective in technical operations and project activities.The VIS Application Support Services Specialist works as a member of the User Support Services team and is charged to understand the goals/objectives of that team and how it supports those of the business. QUALIFICATIONS: 1-3 years of progressive experience in end-user computing support and application support. Knowledge of Microsoft Windows, Microsoft Office, Apple operating systems. Advanced knowledge of Microsoft Outlook. Knowledge of Compass Group unit, support services & vending applications Experience installing and supporting PCs, printers, peripherals, routers, etc. Knowledge & experience with Internet browsers: Internet Explorer, Chrome, Firefox and Edge.Education B.S. in Accounting, Computer Science, Information Systems or certificate from accredited technical school is preferred. HDI Certified Support Center Analyst (SCA) preferred 2-3 years of Customer Service/Support services experience. 2-3 years of Accounting and Information Systems experience. Knowledge of Compass financial systems and operational processes is preferred. Windows 10 operating system experience is preferred. Knowledge of Microsoft Office 2016 and O365. Skills Required Excellent interpersonal, verbal and written communication skills. Excellent critical thinking and problem-solving skills. Positive attitude and excellent customer service skills. Ability to communicate technical concepts to both technical and non-technical audiences. Ability to work in a fast-paced environment and adapt to change. Service oriented, collaborative approach to customers and peer relationships. Proven ability to manage multiple tasks and deadlines in a fast-paced environment. Effective organization and planning skills. Flexible work schedule will be required. Work shift that may begin as early as 7:00 AM Eastern or end as late as 7:00 PM Eastern. ESSENTIAL JOB FUNCTIONS : Develop a thorough understanding of the Canteen's vending business and operations as well as existing vending route accountability system Respond to support requests from both Compass Group Corporate and Field employees. Troubleshoot and resolve majority of application issues over the telephone, via chat support, and ticket submission. Troubleshoot and resolve application issues and provide minimal application training. Work with developers, IT department and business team members to identify process and/or application improvements. Assess, track, resolve, and report on incidents and provide timely response to support requests, following through to ensure user satisfaction. Participate in system and unit testing to ensure functionality, accuracy, and quality of application. Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction. Ensure compliance with support procedures related to timing, reporting and follow through. Work with 2 nd level Technology & Business support teams to ensure that incidents are escalated properly and completed. Document issues and resolutions in support knowledgebase Handheld device management and SQL knowledge are a plus *Perform other duties as required.PDN-99375798-448a-4b80-86b9-94c9b18aa068

Keywords: INSPYR Solutions, Charlotte , Application Support Specialist, Other , Charlotte, North Carolina