ServiceNow Operations Lead

Company: Capgemini Government Solutions
Location: Charlotte
Posted on: March 20, 2023

Job Description:

ServiceNow Operations Lead Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and experienced ServiceNow Operations Lead to join our Cloud team supporting our government clients. The ServiceNow Operations Lead is a multifaceted role working collaborating with other teams across the business. The purpose of this role is to guarantee that the support needs of CGS clients are met through the creation, development, execution, and service desk support. The holder of this role is accountable for the overall project plan, budget, structure, schedule, and staffing requirements for the Service Desk. They are also responsible for leading the efforts of CGS and client employees, as well as third-party vendors, to deliver an integrated solution that meets the client's needs. As a ServiceNow Operations Lead you will:

• Direct and manage project development from beginning to end
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communications documents
• Ensure that project meets it's deliverables in agreed schedule, as per the scope, within stipulated budget and as per the quality standards
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Ensures project or service scope and deliverables are defined and agreed with all relevant parties
• Ensures all project commitments are met, and monitors and reports on progress to Senior Project Manager, sponsor, and customer, as well as the PMO in accordance with the reporting standards, ensuring the project remains within scope
• Diagnoses and evaluates potential risks and issues throughout the project. Reports regularly to the PMO and Senior Project Manager with regard to risks, and executes appropriate plans to contain them
• Acts as escalation point for problems and complaints, and manages compliance, contingency, and risk situations within own area of control
• Monitor and manage resources (staff, suppliers, and hardware & software) in a cost effective manner, identify opportunities for cost reduction, and action cost reduction initiatives Required Qualifications:
  • U.S. Citizenship is required
  • Eligibility to obtain and maintain a DoD Security Clearance (Secret)
  • B.S./B.A. 5 Years or 8 years' experience with no degree
  • Minimum 5 years of work experience (8 years with no degree)
  • Minimum 2 years of SerivceNow Operations roles
  • Superlative communication skills - verbal and written
  • Experienced with presentation applications and tools such as Microsoft Office suite, Word, Excel, PowerPoint
  • Can work autonomously and collaboratively to drive outcomes
  • Self-motivated, comfortable working with ambiguity and can turn an ever-evolving environment to drive successful outcomes Preferred Qualifications:
    • Experience with ServiceNow projects within a functional role
    • Experience performing ServiceNow functions for the DoD
    • Experience working with Agile software development teams
    • Experience in preparing and delivering executive level presentations Company Overview A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client's opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through various services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2020 global revenues of EUR 15.2 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high-quality services to the U.S. Federal Government. Learn more about us at . Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 135K to $155K. The base salary range for the tagged location is recruiter to insert salary range . This role may be eligible for other compensation, including variable compensation, bonus, or commission. Full-time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees. Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. Pay Transparency:

Keywords: Capgemini Government Solutions, Charlotte , ServiceNow Operations Lead, Other , Charlotte, North Carolina