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Service Coordinator

Company: Renewal By Andersen
Location: Charlotte
Posted on: March 19, 2023

Job Description:

Join a growing, tight-knit team that's working directly with customers, service technicians, and manufactures to deliver a delightful experience!


  • Manage and schedule customer requests for service/maintenance post installation
  • Build rapport with customers by maintaining constant and courteous contact via phone, email, or text
  • Manage/order parts and warranty coverage
  • Precision multi-tasking in a high-volume environment while maintaining a positive attitude
  • Make concise decisions that facilitate a positive customer interaction and business outcome - must have excellent critical thinking skills
  • Promote the RbA Culture of "Everybody's Gotta Win" with every interaction - team player WHAT YOU BRING THE PERSON
    • Bachelor's degree or equivalent work experience
    • A minimum of 2 years of customer care experience/management
    • Experience in a sales environment
    • Must be fluent with Microsoft Excel/Outlook
    • Organizational skills, follow up and attention to detail
    • Flexible and resilient to adapt to multiple demands, shifting priorities and changing business conditions
    • Articulates well, dependable, punctual, and detail oriented WHAT'S IN IT FOR YOU BENEFITS
      • Health, Dental, Vision, 401k (matching), Life, PTO, Short/Long Term Disability, Bereavement
      • Company Paid Outings
      • Amazing Company culture!

        Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned "affiliates" across the United States.

        Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

        Job Type: Full-time

        Pay: $18.00 - $20.00 per hour

Keywords: Renewal By Andersen, Charlotte , Service Coordinator, Other , Charlotte, North Carolina

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