Service Coordinator

Company: Renewal By Andersen
Location: Charlotte
Posted on: March 19, 2023

Job Description:

Join a growing, tight-knit team that's working directly with customers, service technicians, and manufactures to deliver a delightful experience!

WHAT YOU'LL BE DOING THE ROLE

• Manage and schedule customer requests for service/maintenance post installation
• Build rapport with customers by maintaining constant and courteous contact via phone, email, or text
• Manage/order parts and warranty coverage
• Precision multi-tasking in a high-volume environment while maintaining a positive attitude
• Make concise decisions that facilitate a positive customer interaction and business outcome - must have excellent critical thinking skills
• Promote the RbA Culture of "Everybody's Gotta Win" with every interaction - team player WHAT YOU BRING THE PERSON
  • Bachelor's degree or equivalent work experience
  • A minimum of 2 years of customer care experience/management
  • Experience in a sales environment
  • Must be fluent with Microsoft Excel/Outlook
  • Organizational skills, follow up and attention to detail
  • Flexible and resilient to adapt to multiple demands, shifting priorities and changing business conditions
  • Articulates well, dependable, punctual, and detail oriented WHAT'S IN IT FOR YOU BENEFITS
    • Health, Dental, Vision, 401k (matching), Life, PTO, Short/Long Term Disability, Bereavement
    • Company Paid Outings
    • Amazing Company culture!
      THE RENEWAL BY ANDERSEN STORY
      
      Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned "affiliates" across the United States.
      
      Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.
      
      Job Type: Full-time
      
      Pay: $18.00 - $20.00 per hour

Keywords: Renewal By Andersen, Charlotte , Service Coordinator, Other , Charlotte, North Carolina