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Lead Role Production Support Systems Architect

Company: Cynet Systems
Location: Charlotte
Posted on: March 20, 2023

Job Description:

Job Description:

  • Production Support Systems Engineer/Architect Lead role (Min 11 + years)
  • "Primary SME responsible for maintaining day to day health SRK apps.
  • Proactively monitoring system health and resolving production Incidents and fulfilling Urgent requests from Business Partners.
  • Manage ITRC /Risk/Breaks for MVAS, OSS and maintain proper status in the system of record.
  • Effectively managing customer requests including requirements gathering, SQL query execution & data delivery multiple times a day, often in an urgent manner.
  • Participate in meetings with Client technical teams to review status of outstanding production issues, Incident and Request status, accomplishments, risks, metrics, best practices.
  • Provide general expertise on Oracle SQL execution, performance tuning, systems architecture.
  • Participate in efforts that pilot / evaluate specific architecture Solutions.
  • Assist with identification of obsolete technologies and processes and assess associated risks to the business. "
  • Incident and Problem management - triage, monitoring, resolution.
  • Monitoring of alerts, issue resolution, troubleshooting and triaging.
  • Data corrections in production.
  • Release support, checkout and issue resolution.
  • Operational support for business and Remittance operations team (MVAS and OSS UI based changes, FH configuration updates).
  • Service INC/RFS requests for financial transaction data from the database.
  • Provide On-call production support.
  • Support to troubleshoot critical issues along with App/Dev when needed.
  • Support weekend maintenance requests and validate the health of applications.
  • Support Prod Fix Backups and sync from production.
  • Respond to information requests from business teams.
  • Manage production and prod-fix - environment stability.
  • Support validation in prod-fix for new client or service changes.
  • Year-end standard processes and client updates.
  • Support disaster recovery testing.

Keywords: Cynet Systems, Charlotte , Lead Role Production Support Systems Architect, Other , Charlotte, North Carolina

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