Lead Role Production Support Systems Architect

Company: Cynet Systems
Location: Charlotte
Posted on: March 20, 2023

Job Description:

Job Description:

• Production Support Systems Engineer/Architect Lead role (Min 11 + years)
• "Primary SME responsible for maintaining day to day health SRK apps.
• Proactively monitoring system health and resolving production Incidents and fulfilling Urgent requests from Business Partners.
• Manage ITRC /Risk/Breaks for MVAS, OSS and maintain proper status in the system of record.
• Effectively managing customer requests including requirements gathering, SQL query execution & data delivery multiple times a day, often in an urgent manner.
• Participate in meetings with Client technical teams to review status of outstanding production issues, Incident and Request status, accomplishments, risks, metrics, best practices.
• Provide general expertise on Oracle SQL execution, performance tuning, systems architecture.
• Participate in efforts that pilot / evaluate specific architecture Solutions.
• Assist with identification of obsolete technologies and processes and assess associated risks to the business. "
• Incident and Problem management - triage, monitoring, resolution.
• Monitoring of alerts, issue resolution, troubleshooting and triaging.
• Data corrections in production.
• Release support, checkout and issue resolution.
• Operational support for business and Remittance operations team (MVAS and OSS UI based changes, FH configuration updates).
• Service INC/RFS requests for financial transaction data from the database.
• Provide On-call production support.
• Support to troubleshoot critical issues along with App/Dev when needed.
• Support weekend maintenance requests and validate the health of applications.
• Support Prod Fix Backups and sync from production.
• Respond to information requests from business teams.
• Manage production and prod-fix - environment stability.
• Support validation in prod-fix for new client or service changes.
• Year-end standard processes and client updates.
• Support disaster recovery testing.

Keywords: Cynet Systems, Charlotte , Lead Role Production Support Systems Architect, Other , Charlotte, North Carolina