Lead Role Production Support Systems Architect
Company: Cynet Systems
Location: Charlotte
Posted on: March 20, 2023
Job Description:
Job Description:
- Production Support Systems Engineer/Architect Lead role (Min 11
+ years)
- "Primary SME responsible for maintaining day to day health SRK
apps.
- Proactively monitoring system health and resolving production
Incidents and fulfilling Urgent requests from Business
Partners.
- Manage ITRC /Risk/Breaks for MVAS, OSS and maintain proper
status in the system of record.
- Effectively managing customer requests including requirements
gathering, SQL query execution & data delivery multiple times a
day, often in an urgent manner.
- Participate in meetings with Client technical teams to review
status of outstanding production issues, Incident and Request
status, accomplishments, risks, metrics, best practices.
- Provide general expertise on Oracle SQL execution, performance
tuning, systems architecture.
- Participate in efforts that pilot / evaluate specific
architecture Solutions.
- Assist with identification of obsolete technologies and
processes and assess associated risks to the business. "
- Incident and Problem management - triage, monitoring,
resolution.
- Monitoring of alerts, issue resolution, troubleshooting and
triaging.
- Data corrections in production.
- Release support, checkout and issue resolution.
- Operational support for business and Remittance operations team
(MVAS and OSS UI based changes, FH configuration updates).
- Service INC/RFS requests for financial transaction data from
the database.
- Provide On-call production support.
- Support to troubleshoot critical issues along with App/Dev when
needed.
- Support weekend maintenance requests and validate the health of
applications.
- Support Prod Fix Backups and sync from production.
- Respond to information requests from business teams.
- Manage production and prod-fix - environment stability.
- Support validation in prod-fix for new client or service
changes.
- Year-end standard processes and client updates.
- Support disaster recovery testing.
Keywords: Cynet Systems, Charlotte , Lead Role Production Support Systems Architect, Other , Charlotte, North Carolina
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