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Sales & Account Manager I - Eastern Region - Bilingual English and Spanish

Company: MoneyGram
Location: Charlotte
Posted on: March 20, 2023

Job Description:

*Looking for talented Sales & Account Managers that are bilingual in both English and Spanish to support our Eastern Region, including, NY, Boston, North Carolina, Northern Florida.*

Job SummaryThe Sales & Account Manager is responsible for actively prospecting and expanding Agent networks across assigned target markets.

Primary Responsibilities

  • Increases prospect pipeline and sales by building relationships in assigned target markets.
  • Prospects potential Agents by actively engaging in person, by phone, and in writing to build the relationships for new business and effectively present MoneyGram products and services along with mutual business benefit of becoming an agent.
  • Achieves and exceeds business plans and targets (network expansion, quotas, transaction volumes and profitability).
  • Supports the Business by increasing number of new agents, expanding agent network in assigned target markets and communities, and driving increased number of transactions per locations.
  • Monitors and ensures transaction volumes are met or exceeded and opportunities to increase volumes are maximized. Cultivates relationships with key Agents.
  • Ensures queries and problems are promptly resolved by liaising with the relevant parties.
  • Initiates resourceful market research and customer analysis to secure the development of sales.
  • Maintains a database of all prospect Agents, contacts details and status of sales activity.
  • Ensures all sales activity reports are reviewed, analyzed, and followed up as appropriate.
  • Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
  • Liaisons with operational and marketing resources to ensure new Agent is set-up and ready for business in a timely manner with all appropriate Point of Sale (POS) and other materials enabling the Agent to transact.
  • Supports the marketing team as required by communicating any gaps/shortage of signage and point-of-sale materials.
  • May work with the local marketing team to support target market area analysis and refinement of pricing strategies to increase product profitability and transaction volumes.
  • Performs other duties as assigned.
    • High School diploma
      • Typically requires no previous professional sales experience but any combination of relevant education, experience, or related professional designations/certifications.
      • 1-2 years demonstrated customer service focus.
        Essential Skills
        • Ability to persistently increase network expansion/volumes and attain quota.
        • Relentless ability to build and maintain customer/client relationships and identifying opportunities to improve business success for both parties.
        • Ability to boldly initiate and enthusiastically present product/service opportunities to clients/customers in a professional and confident manner.
        • Engaging interpersonal skills, able to build and maintain credible relationships with Agents in person and over the telephone.
        • Excellent attention to details and organizational skills.
        • Ability to set goals and stretch goals, prioritize own workload and liaison with a geographically dispersed team.
        • Proactive problem-solving skills - able to effectively identify and analyze problems and find appropriate solutions.
        • Team spirit with ability to work in a culturally diverse environment and be sensitive to cultural differences.
        • Fluent in both written and spoken in local language. Fluency in English would be highly advantageous.
        • Computer literate - able to use Microsoft suite of packages.
          Anticipated Base Pay: $55,000-$75,000 (Sales Incentive Plan also available for this role)Day 1 Benefits to include:
          • Customizable health plan-PPO/High Deductible Plan with Employer HSA Contribution
            • 20 Days of Accrued PTO
              • 13 Paid Holidays
                • 2 Community Service Days
                  • 401k with Employer Match
                    • Parental Leave
                      • Employee Assistance Program
                        • Tuition Reimbursement
                          • Money Transfer Reimbursement
                            • Pet Insurance options
                              The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
                              Primary Location: United States of America-NC-CharlotteWork Locations: Virtual-CharlotteJob: Sales & Account ManagementOrganization: Sales: Full-timeTravel: Yes, 75 % of the TimeJob Posting: Sep 21, 2022, 8:58:36 AM

Keywords: MoneyGram, Charlotte , Sales & Account Manager I - Eastern Region - Bilingual English and Spanish, Other , Charlotte, North Carolina

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