Application Support

Company: Barclays
Location: Charlotte
Posted on: March 19, 2023

Job Description:

APPLICATION SUPPORT As a Barclays' Application Support, you will ensure the continued availability, effectiveness, and accuracy of production systems primarily for Risk, Finance and Treasury (RFT Business) and its related applications in support of the business. You will act as a point of contact for the issues affecting the operations of the bank's RFT business during US hours and for on call covering during APAC/US hours and during weekends. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity. WORKING FLEXIBLY We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs. We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances - Please discuss the detail of the working pattern options for the role with the hiring manager. WHAT WILL YOU BE DOING?

• Being accountable for Production stability, Service availability and Governance
• Liaising regularly with Shared services team, upstream and downstream application teams to manage SLA expectations
• Engaging with development team actively to ensure value-driven delivery with agility and stability balance
• Liaising continuously with Barclaycard C&C and BIM's/MIM's to manage escalated incidents
• Leading Incident and Problem Management confidently to resolution, and escalating points for Incident, Problem, Change, Release and Configuration Management competently
• Ensuring and promoting ITIL best practices for Incident, Problem, Change, Release management
• Introducing new/changed services (Application Onboarding, Decommission), and engaging with BTB management to deliver WHAT WE'RE LOOKING FOR:
  • Experience in production support
  • High-energy, hands-on and result-oriented & goal-oriented person
  • Broad domain knowledge in banking or financial sector, especially Data Support
  • Sound background and experience in SDLC (both Waterfall and Agile) SKILLS THAT WILL HELP YOU IN THE ROLE:
    • Knowledge of ETL Concepts (DataStage, AbInitio etc.) and Open Systems such as (Linux/Unix, Windows)
    • Background in alerting & Monitoring tools such as AppD , ELK, Netcool, Kibana
    • Experience in Application Hosting Platforms such as Websphere, JBoss, Apache, Tomcat
    • Background in Network Technologies such as Load Balancers & Firewalls WHERE WILL YOU BE WORKING? At Barclays, we are proud to be redefining the future of finance and here at Whippanywe are defining the future of the workplace and the future of the way we work and live.We are creating a unique community, one of four strategic tech-enabled hubs that willredefine opportunity for everyone who works here. Whatever you do at Whippany,you'll have every chance to build a world-class career in this world-class environment.

Keywords: Barclays, Charlotte , Application Support, Other , Charlotte, North Carolina