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Program Support Specialist

Company: Service Pros Installation Group, Inc
Location: Charlotte
Posted on: March 19, 2023

Job Description:

Description:About Service Pros Installation Group:Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to ensuring all our employees, customers, and contractors are positively impacted by utilizing our resources to provide stewardship, put our people first, ensure companywide integrity, and continue to grow and improve every day.
Program Support Specialist SummaryThe Program Support Specialist will be responsible for primarily providing administrative support to the Senior Leadership Team in a well-organized and timely manner. This role will include compiling reports, creating presentations, researching, and gathering information, coordinating calendars, making travel arrangements, and organizing meetings.FLSA Status: Non-Exempt
Essential Duties and Responsibilities:1. Assist with developing and updating PowerPoint presentations, Excel spreadsheets and other documents as needed.2. Manage agendas, travel plans and appointments for Senior Leadership team. 3. Gather and compile information, prepare reports and materials for document distribution as requested by Senior Leadership members.4. Coordinate and manage calendar appointments to ensure availability of the Senior Leadership Team.5. Plan and set up special events, special training, and quarterly meetings. Duties include confirming participant availability, finalizing agenda, scheduling calendar appointments, arranging the travel, venue, meals, and accommodations. 6. Preparing reports, hand outs and materials for training events and quarterly meetings.7. Order, maintain inventory and mail Service Pros Installation Group swag. Prepare and mail new hire onboarding packages, anniversary gift, replenishment of shirts, and vendor gifts.8. Manage and coordinate the Employee Rewards and Recognition programs (LTR, GPM Trophy, Workroom Monthly recognition).9. Order office supplies monthly or as needed for the Corporate office.10. Develop quarterly reports used to set goals, establish metrics, and review achievements for the Senior Leadership Team.11. Coordinate recognition for Lowe's Associates and Lowe's stores.12. Perform filing and updating of records. Run background checks and update records for compliance.13. Perform other duties as assigned.
Qualifications

  • Prefer Bachelor's degree in Business Administration or a related field (associate's degree as a minimum)
  • At least 2 years of directly relevant administrative experience.
  • At least an intermediate level of expertise in the use of Microsoft Office SUITE (Word, PowerPoint, Outlook, and Excel)
  • High level of interpersonal skills to manage sensitive situations and maintain confidential information.
  • Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
  • Expertise with keeping stakeholders informed of schedule changes and answering queries.
  • Hands-on experience coordinating multiple events in a corporate setting.
  • Outstanding abilities to communicate in person, in writing and over the phone.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast-paced environment.
  • Strong attention to detail, ability to meet deadlines, and cope with multiple tasks or projects simultaneously.Requirements:COMPETENCIESTo perform the job successfully, an individual should demonstrate the following competencies:
    • Oral Communication - Speaks clearly and persuasively; Participates in meetings. Communicate effectively with interviewees and display a calm demeanor.
    • Written Communication - Writes clearly; Able to read and interpret written information.
    • Research and Analysis - Able to conduct research and analyze data
    • Teamwork - Contributes to building a positive team spirit.
    • Diversity - Promotes a harassment-free environment.
    • Ethics - Treats people with integrity and ethically.
    • Organizational Support - Supports the organization's goals, values, and code of ethics.
    • Judgment - Exhibits sound and accurate judgment; Includes appropriate people in the decision-making process; Makes timely decisions.
    • Planning/Organizing - Prioritizes work activities; Organized, meticulous, ability to prioritize work under pressure.
    • Time Management - Ability to schedule and complete task to support the business function, ensures that deadlines are met.
    • Professionalism - Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions.
    • Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
    • Quantity - Meets productivity standards; Completes work in a timely manner.
    • Safety and Security - Observes safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly.
    • Follow-up - Must be organized and able to follow up on statuses and ensure completion of tasks.
    • Dependable - Is consistently at work and on time, produces consistent work and applies company policies and business strategies equally to each task and assignment.Employment At-WillEmployment is voluntarily entered, and employees are free to resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.
      Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must be able to lift and carry 25 lbs. (i.e., laptop or monitor) in order to move it as needed. vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
      Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office space. This position may work a hybrid schedule.



      PI208296529

Keywords: Service Pros Installation Group, Inc, Charlotte , Program Support Specialist, Other , Charlotte, North Carolina

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