Head of IAM Security Operations

Company: Corebridge Financial
Location: Charlotte
Posted on: March 20, 2023

Job Description:

Who we are Corebridge Financial helps people make some of the most meaningful decisions they're ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life's most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.As our world becomes increasingly connected, providing a best-in-class cybersecurity program has never been more important. Our customers expect, and deserve, a safe and secure digital experience. With that in mind, Corebridge has made significant investments in the enhancement and transformation of our Information Security Office (ISO). Our team leads the way in protecting our company from cybersecurity risks.About the role Reporting to the Global Head of Identity & Access Management (IAM), the Head of IAM Security Operations, will work closely with executive management and leadership team to operate and mature IAM services for cybersecurity. This role will be responsible overseeing managing and operating IAM products, providing access administration services for critical platforms and business applications for globally dispersed businesses, personnel and customers in a 24x7 model and lead teams spread across multiple geographies. Works with business stakeholders, applications teams, architects, application developers, consultants and vendors to operate solutions that meet the business needs of the enterprise, have appropriate controls built into related processes and are aligned and consistent with enterprise IT strategies and plans.We want to hear from you today if you can:Responsible for maintaining and operating the IAM products including (but not limited to) SailPoint, CyberArk, Okta, Quest products (ARS, Change Auditor, Enterprise Reporter), Centrify and in-house developed tools.Provide access administration support for critical platforms including traditional Active Directory, Azure AD, AWS, Unix/Linux/AIX, Windows, Mainframe, TopSecret and iSeries.Provide access administration support for business applications spanning across Life, Retirement, Claims, Annuities, and Investments business units.Drives support of IAM services 24/7/365, leads and resolves P1 and P2 incidents, producing details RCAs (root cause analysis's), communication and action plans upon incident completion.Manage employees and consultants in a diverse environment spread across multiple geographies.Manages on-going relationship with a business units and applications teams with highly complex needs. Researches, investigates, conducts quality reviews, analyses, recommendations for information security issues.Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.Engages and manages external vendors and stakeholders, works with the IAM delivery leads to on boarded supportable applications.Follows enterprise standards related to Change Management processes, oversees end to end testing and QA functions supporting IAM services.Supports technical IAM solutions, engaging during the lifecycle of solutions delivery, service owners, architects, project managers, global infrastructure teams, regional IT teams and key IAM product vendors.Supports the integrations with IAM systems with in-house and third-party applications for request & approval, provisioning & deprovisioning, certifications, privileged access management (PAM), and PKI.Provides attention to detail and extensive focus on reporting and metrics, adherence to SLAs, anticipating and identifying issues based on trends, and continuous improvement.Lead quality control and quality assurance activities that are complex in nature, across multiple technologies and organizational units.Participating in projects and initiatives working with IAM team members, architectural, development and engineering teams, service owners, and business stakeholders to provide enterprise IAM solutions that are scalable and adaptable with the ever-changing business needs and industry demands.Represent IAM organization on large scale technology projects implemented outside IAM, regulatory reviews and internal and external audits.Work with the broader IT technology risk & compliance organization (TRC) to interpret policies and standards, ensuring policies and standards are properly followed by new and existing IAM solutions.Contribute to evaluation, selection and configuration of IAM products and services from vendors.Identify opportunities and outline action plans to improve how existing IAM solutions are implemented.Lead and/or execute of daily, weekly and monthly support activities to maintain the overall global IAM environment, in coordination with IT operations and regional IT teams.Be action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high-energy and enthusiasm.Balance stakeholders: Anticipating and balancing the needs of multiple stakeholders.Collaborate: Building partnerships and working collaboratively with others to meet shared objectives.Communicate effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Cultivate innovation: Creating new and better ways for the organization to be successful.Be customer focused: Building strong customer relationships and delivering customer-centric solutions.Drive engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.Drive results: Consistently achieving results, even under tough circumstances.Have a global perspective: Taking a broad view when approaching issues; using a global lens.Be interpersonal savvy: Relating openly and comfortably with diverse groups of people.Be organizational savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.Serves as control owner and oversees management follow-up, exception & risk acceptance approvals, and walkthroughs.What we are looking for15+ years' experience in overseeing (or related experience) production support, operations and administration of security and IAM services.10+ years' experience in supporting key IAM business processes supporting Identity Governance, Privileged Access, Access Administration & Authentication (inc. MFA), Directory Services, Enterprise-reporting for employees, non-employees and customers.10+ years' experience in IAM products including SailPoint, CyberArk, Centrify, Quest (ARS, Change Auditor, Enterprise Reporter), AWS, Azure AD, Active Directory.10+ years of production support or related experience with IAM business processes, defining requirements, and implementing and recommending control-based business processes.10+ years' experience in providing technical expertise in systems, technical infrastructure, tools, modelling, external interfaces, and other technical areas.Experience with Directories (LDAP, AD, Azure AD), mainframes (RACF/Top Secret) and Databases (Oracle, MSSQL, MySQL) and Cloud service providers (AWS and Azure).Knowledge of industry frameworks and methodologies - NIST, ITIL, General SDLC processes.10+ years working with 3rd parties providing management oversight of IAM services, technologies, processes and controls.10+ years advance understanding of business processes, internal control risk management, security and IT controls and related standards.7+ Years managing 50+ resources in a matrixed environment.Experience working with both multiple 3rd party service providers and in a third-party services agreement function during separations/divestitures.BA/BS degree in Computer Science, Engineering, or related discipline or equivalent work experience.Strong interpersonal skills, with the ability to work with many levels of management and across multiple lines of business and corporate functions.What our employees like most about working for Corebridge FinancialWe care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation. Our "Giving Back" policy is at the core of our daily operations and guides our future progress. Don't believe us? We put our money where our mouth is! Corebridge Financial, will give you up to 16 hours a year paid time off to volunteer in the community.Our people are at the forefront of creating value for customers and stakeholders and therefore we provide a generous benefits plan and competitive pay. Benefit package includes:Paid Time Off (Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year. A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.Please note: The job can only be performed in the State locations listed: Houston, TX, Charlotte, NC, Greensboro, NC, Remote-TX, and Remote-NC.#LI-SAFG #LI-CW1#LI-Hybrid #LI-RemoteWe are an Equal Opportunity Employer Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.To learn more please visit: www.corebridgefinancial.comCorebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.At this time, Corebridge Financial does not require that individuals be vaccinated for COVID-19 to enter a Corebridge Financial office, except as required by applicable state or local regulations (such as vaccination requirements in New York).Functional Area:IT - Information TechnologyEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAmerican General Life Insurance Company

Keywords: Corebridge Financial, Charlotte , Head of IAM Security Operations, Other , Charlotte, North Carolina