Customer Service Rep

Company: Exela Technologies
Location: Charlotte
Posted on: March 20, 2023

Job Description:

Job Summary/Objective * Pick-up and deliver mail, parcels, and other items to customers within established timeframes and service standards * Lift large bundles of mail, overnight packages. * Handle time-sensitive material like confidential, urgent packages * Participate in cross-training * Provide copier key operator services * Provide conference room setup * A/V equipment setup and connectivity to laptop computers * Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude * Demonstrate flexibility in satisfying customer demands in a high volume, production environment * Take direction from supervisor or site manager * Maintain all logs and reporting documentation, with attention to detail * Adhere to all safety procedures * Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies * Perform other tasks as assigned by supervisory team * Demonstrates high levels of safety awareness and notifies supervisor of potential hazards * Follows the security and privacy policies, standards, and guidelines to protect the informational assets of both the company and their customers * Performs other duties as required * Repetitive motion is required: may require twisting/bending/climbing * Required to work at computer for long periods * Required to stand, walk, simple grasp, reach with hands and arms * Required to regularly sit, talk, or hear * Required to possess close vision and ability to focus * Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving.Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible. Qualifications Required: * H.S. diploma or equivalent * Ability to read, write and speak English * Required to work at computer for long periods * Required to stand, walk, simple grasp, reach with hand and arms. * Required to regularly sit, talk, or hear * Required to possess close vision and ability to focus * Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving.Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible. * Repetitive motion is required; may require twisting/bending/climbing * May be required to lift 50 lbs. frequently

Keywords: Exela Technologies, Charlotte , Customer Service Rep, Other , Charlotte, North Carolina