Patient Service Specialist Float
Company: Concentra
Location: Charlotte
Posted on: March 19, 2023
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Job Description:
Overview:
Please be advised, if you are viewing this position on Indeed, that
the salary rate/range set forth herein was provided by Indeed.
Concentra's market specific rate/range will be provided during the
interview process.Concentra, one of the largest health care
companies in the nation, has an opening for a Patient Service
Specialist. Working in the front office is one of the most
important roles in our company. You are the face of Concentra to
our communities. We will rely on your ability to maintain a calm,
friendly and welcoming demeanor under just about any circumstances.
Concentra offers limitless growth opportunities so you can continue
to build your career in the health care field. You will receive
hands-on training and gain valuable experience caring for patients
every day. Your positive attitude and excellent communication
skills will make a direct, meaningful impact on the patient
experience.Apply today!Hours/Location- Floating within the
Charlotte market, willing to work occasioanl weekends, hours vary
between 7am-7pm.
Responsibilities:
As a front desk recpetionist, you are the first and last point of
contact to our patients, you will ensure patients feel comfortable
during their visit, multitasking between greeting patients and
managing a variety of administrative assistant duties.THE
DETAILS--- Patient Service Representatives greets patients and
visitors, communicates wait times and directs them accordingly.---
Obtains authorization as needed to process patients for services
needed.--- Checks patients in appropriate patient management system
in accordance with client company protocols.--- Explains all
required forms to patients and ensures proper completion of all
paperwork.--- Answers incoming telephone lines in accordance with
company procedures and directs the caller accordingly.--- Checks
out patients in appropriate patient management system according to
procedure and distributes records according to the Employer's
protocols.--- Files paperwork, medical records and correspondence
according to defined company procedure.--- Maintains inventory of
office supplies and printed forms.--- Manages dissemination of all
paperwork to outside parties including non-injury paperwork,
custody and control forms.--- Follows HIPAA guidelines and safety
rules--- Attends center staff meetings and participates in ongoing
training as a Medical Front Office Assistant--- Completes
processing of patient referrals including accurate checkout,
paperwork processing, patient education and communication with
Client Support Services as required.--- Assists Center
Administrator in managing daily front desk administrative
functions.--- Complete understanding and ability to perform in all
aspects of front office operations--- Performs receptionist duties
to achieve or exceed established service standards--- Assists in
maintaining a neat, clean and orderly appearance throughout the
facility
Qualifications:
JOB REQUIREMENTS:High school graduate or equivalentOne year of
experience in customer service environment preferredDemonstrated
Intermediate knowledge of PCs, word processing, and data
entryDemonstrated excellent customer service and communication
skillsWORK ENVIRONMENT AND CONDITIONS:Fast paced, deadline-oriented
office environment
Additional Data:
BENEFITS SUMMARY:401(k) with Employer
MatchMedical/Vision/Prescription/Dental PlansLife
Insurance/DisabilityPaid Time OffColleague Referral Bonus Program
If you're looking for an organization that cares for your growth
and well-being as much it does its patients, consider
Concentra.This job requires access to confidential and sensitive
information, requiring ongoing discretion and secure information
management.Concentra is an Equal Opportunity Employer,including
disability/veterans
Keywords: Concentra, Charlotte , Patient Service Specialist Float, Other , Charlotte, North Carolina
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