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COO Accessibility & Accommodations Leader

Company: Wells Fargo
Location: Charlotte
Posted on: March 20, 2023

Job Description:

About this role:
Wells Fargo is seeking an Accessibility & Accommodations Leader in the Chief Operating Office, a front-line role established by the Accessibility for Customers and Employees with Disabilities (ACED) Policy. Candidate would be responsible for identifying, assessing, controlling and reporting on the accessibility-related risks generated by the activities of the COO, including Supply Chain Management, Enterprise Complaints Management Office, and multiple other functions under the COO's remit.
In this role, you will:

  • Maintain a working knowledge of the accessibility-risk-generating activities of the COO, including its inventory of digital facilities, and understanding how the requirements from the ACED Policy apply to the activities of the COO.

  • Consult with COO functions on compliance-program- and accessibility-related efforts, including:

  • Assessing accessibility-related risks and controls against major compliance requirements

  • Drafting and implementing accessibility-related procedure(s) across the COO

  • Informing appropriate business-aligned compliance officers (BACOs) if additional compliance awareness activities regarding accessibility are required

  • Serving as the primary point-of-contact for the A&A Coordinator and the Enterprise Complaints Management Office (ECMO) for ADA complaint resolution

  • Partnering with the A&A Utility and the Enterprise A&A Coordinator on escalating issues, in determining reasonable accommodations, and assisting with other A&A-related activities occurring within the COO

  • Engaging the A&A Utility in the third-party lifecycle, during the planning, due diligence, contract negotiation, and monitoring phases, as applicable

  • Ensuring proper maintenance of the accommodations inventory for the COO and its various functions, and providing reporting to the A&A Coordinator / A&A Utility on the provision or denial of accommodations

  • Maintaining information on the digital, physical, and communication channels and associated services of the COO

  • Consulting on accessibility-related risk associated with new business initiatives (including use of third parties) or the need for accessibility-related monitoring, escalations, or self-assurance activities

  • Consult with A&A subject matter experts, the Enterprise A&A Coordinator, the A&A Utility, and Wells Fargo Compliance, as applicable, regarding how to:

  • Document accessibility requirements in use cases, user stories, business process artifacts, requests for proposal, requests for consideration, or contracts

  • Design, modify, or evaluate design standards, including interaction design

  • Evaluate vendor claims of accessibility and design third-party acceptance testing standards, requirements, and processes

  • Provide sufficient evidence to confirm points of interactions are accessible to individuals with disabilities

    Work locations: Charlotte, North Carolina; Minneapolis, Minnesota; Des Moines, Iowa; Dallas, Texas; San Antonio, Texas; Phoenix, Arizona and Portland, Oregon.
    Required Qualifications, US:

    • 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

      Desired Qualifications:

      • Experience in, or subject matter expertise of accessibility requirements, including ADA rules, regulations, standards, and guidance

      • Certified Professional in Accessibility Core Competencies or other accessibility certification

      • Excellent verbal, written and interpersonal communication skills, with the proven ability to successfully interact with all levels of an organization.

      • Demonstrated success in strategy development and execution of cross business and/or cross enterprise initiatives.

      • Advanced knowledge of organizational procedures, operations, complaints management, and applicable risk and compliance principles, preferably within the financial services industry.

      • Ability to exercise independent judgment and creative problem-solving techniques utilizing critical thinking and analytical skills

        Job Expectations:

        • Ability to travel up to 10% of the time.

          We Value Diversity
          At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
          Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
          Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
          Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
          Company: WELLS FARGO BANK
          Req Number: R-256595-2
          Updated: Tue Mar 07 00:00:00 UTC 2023
          Location: CHARLOTTE,North Carolina

Keywords: Wells Fargo, Charlotte , COO Accessibility & Accommodations Leader, Other , Charlotte, North Carolina

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