COO Accessibility & Accommodations Leader
Company: Wells Fargo
Location: Charlotte
Posted on: March 20, 2023
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Job Description:
About this role:
Wells Fargo is seeking an Accessibility & Accommodations Leader in
the Chief Operating Office, a front-line role established by the
Accessibility for Customers and Employees with Disabilities (ACED)
Policy. Candidate would be responsible for identifying, assessing,
controlling and reporting on the accessibility-related risks
generated by the activities of the COO, including Supply Chain
Management, Enterprise Complaints Management Office, and multiple
other functions under the COO's remit.
In this role, you will:
Maintain a working knowledge of the accessibility-risk-generating
activities of the COO, including its inventory of digital
facilities, and understanding how the requirements from the ACED
Policy apply to the activities of the COO.
Consult with COO functions on compliance-program- and
accessibility-related efforts, including:
Assessing accessibility-related risks and controls against major
compliance requirements
Drafting and implementing accessibility-related procedure(s) across
the COO
Informing appropriate business-aligned compliance officers (BACOs)
if additional compliance awareness activities regarding
accessibility are required
Serving as the primary point-of-contact for the A&A Coordinator
and the Enterprise Complaints Management Office (ECMO) for ADA
complaint resolution
Partnering with the A&A Utility and the Enterprise A&A
Coordinator on escalating issues, in determining reasonable
accommodations, and assisting with other A&A-related activities
occurring within the COO
Engaging the A&A Utility in the third-party lifecycle, during
the planning, due diligence, contract negotiation, and monitoring
phases, as applicable
Ensuring proper maintenance of the accommodations inventory for the
COO and its various functions, and providing reporting to the
A&A Coordinator / A&A Utility on the provision or denial of
accommodations
Maintaining information on the digital, physical, and communication
channels and associated services of the COO
Consulting on accessibility-related risk associated with new
business initiatives (including use of third parties) or the need
for accessibility-related monitoring, escalations, or
self-assurance activities
Consult with A&A subject matter experts, the Enterprise A&A
Coordinator, the A&A Utility, and Wells Fargo Compliance, as
applicable, regarding how to:
Document accessibility requirements in use cases, user stories,
business process artifacts, requests for proposal, requests for
consideration, or contracts
Design, modify, or evaluate design standards, including interaction
design
Evaluate vendor claims of accessibility and design third-party
acceptance testing standards, requirements, and processes
Provide sufficient evidence to confirm points of interactions are
accessible to individuals with disabilities
Work locations: Charlotte, North Carolina; Minneapolis, Minnesota;
Des Moines, Iowa; Dallas, Texas; San Antonio, Texas; Phoenix,
Arizona and Portland, Oregon.
Required Qualifications, US:
Desired Qualifications:
Experience in, or subject matter expertise of accessibility
requirements, including ADA rules, regulations, standards, and
guidance
Certified Professional in Accessibility Core Competencies or other
accessibility certification
Excellent verbal, written and interpersonal communication skills,
with the proven ability to successfully interact with all levels of
an organization.
Demonstrated success in strategy development and execution of cross
business and/or cross enterprise initiatives.
Advanced knowledge of organizational procedures, operations,
complaints management, and applicable risk and compliance
principles, preferably within the financial services industry.
Ability to exercise independent judgment and creative
problem-solving techniques utilizing critical thinking and
analytical skills
Job Expectations:
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in
the workplace; accordingly, we welcome applications for employment
from all qualified candidates, regardless of race, color, gender,
national origin, religion, age, sexual orientation, gender
identity, gender expression, genetic information, individuals with
disabilities, pregnancy, marital status, status as a protected
veteran or any other status protected by applicable law.
Employees support our focus on building strong customer
relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected
veteran.
Candidates applying to job openings posted in Canada: Applications
for employment are encouraged from all qualified candidates,
including women, persons with disabilities, aboriginal peoples and
visible minorities. Accommodation for applicants with disabilities
is available upon request in connection with the recruitment
process.
Company: WELLS FARGO BANK
Req Number: R-256595-2
Updated: Tue Mar 07 00:00:00 UTC 2023
Location: CHARLOTTE,North Carolina
Keywords: Wells Fargo, Charlotte , COO Accessibility & Accommodations Leader, Other , Charlotte, North Carolina
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