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Customer Service Representative

Company: Allstate
Location: Charlotte
Posted on: March 19, 2023

Job Description:

Job Description Our Account Executive Customer Service position involves answering multiple phone lines, providing outstanding customer service to agency customers including consulting clients on coverage and protection limits as well as providing annual insurance reviews. Applicant will also be responsible for receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agency owner and or associates. Benefits

  • Salary Will Be Based on Experience
  • Paid Holidays
  • 401K Plan
  • Bonus Opportunities
  • Paid Time Off (PTO)
  • Hands On Training Responsibilities
    • Answer telephones and assist clients with all policy questions or concerns, and directing calls to proper persons and taking messages as needed
    • Provide and verify general and non-technical information to inquiries over the telephone or in person
    • Take payments and provide receipt to customers in person or by phone
    • Contact customers from agent's book of business and conduct Customer Protection Reviews
    • Provides customer service to policyholders as needed
    • Assists customers with problems, complaints and other issues
    • Notifies agent/office manager of problems occurring from support area and recommend solution
    • Claims Follow Up Process Requirements
      • A NC Property and Casualty Insurance License
      • Agency Experience
      • Great Customer Service Skills - People Person
      • Outstanding Problem Solving Capabilities
      • Excellent Spelling and Grammar skills
      • Exceptional Business Writing and Editing Skills
      • Advanced Computer Skills
      • We prefer an individual who has an interest in long-term employment with opportunities to advance as the company grows. This position requires someone who can successfully manage multiple phone lines while keeping up with the daily demands managing the need of dealing with Clients, associates, and inquiries about Products and Services. This role requires someone who can excels with attention to detail. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. by Jobble

Keywords: Allstate, Charlotte , Customer Service Representative, Other , Charlotte, North Carolina

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