Sales & Reservations (Seasonal) Work From Home
Company: U-Haul
Location: Charlotte
Posted on: March 19, 2023
Job Description:
Location:
340 Dalton Ave, Charlotte, North Carolina 28206 United States of
America
Now accepting applications for Seasonal Remote Sales & Reservations
Agents through July 1st!
U-Haul is seeking energized and highly motivated individuals to
join our Sales & Reservations Team. Work-from-home Agents take
back-to-back incoming calls from customers who need help and
support with U-Haul products and services. $17 per hour. Primary
duties include:
- Serving customers by quoting rental rates and earning new
business through sales, cross-selling, and overcoming
objections.
- Providing support to customers with existing business - making
changes to reservations, answering general questions, helping
customers with concerns, and taking storage payments. This is a
great opportunity for students, educators, or anyone who wants a
temporary, Summer job with potential to promote to a permanent,
part, or full-time role.
Our comprehensive, paid, four-week education program is fast-paced,
hands-on, and will help to build upon your skill set through
continuous coaching and education. Education includes
instructor-led class discussions, role play, and e-learning modules
through our very own U-Haul University. The instructor-led guidance
will prepare you to support our customers independently as you
learn and begin performing some of your job duties, including
taking live calls with customers in the first week.
Job Requirements
We are currently seeking talented individuals to serve our
customers during the Summer season. As a Seasonal Sales &
Reservations Agent, you will work remote within defined guidelines,
including scripting and reading customer advisories, to facilitate
the reservation process for customers through inbound sales calls.
- We are accepting applicants starting now through July 1st,
2023.
- August 31st, 2023, is the end date for this seasonal position
(unless offered a part, or full-time role).
- Must be able to work at least 8-weeks.
- Must be able to attend all mandatory training.
- Must be able to work 25 to 40-hours per week - no overtime.
Candidates with availability closer to 40-hours are preferred.
- Must be able to work at least one weekend day per week for at
least one six (6) hour shift. Working two is preferred.
- Schedule: 6am- 7pm (6 hours minimum on weekend)
- Working holidays is required. We are open and customers need
our help.
- Hours are not guaranteed. Your schedule will fluctuate based on
forecasted customer call volume/demand Primary Responsibilities:
- Identify and confirm the customer's moving needs and finds
needs-based solutions by matching the available products or
services. Be the 'Moving Expert!'
- Recommend new or alternate products and services that might be
of interest to the customer through cross-selling.
- Learn and sell the benefits of doing business with U-Haul.
- Maintain a high level of customer service and satisfaction
while demonstrating commitment to quality through positive and
upbeat customer interactions. Minimum Experience:
- Strong interpersonal and communication skills (clear speaking
voice, excellent verbal communication, and active listening
skills).
- Ability to prioritize and multi-task, including navigating and
using multiple business applications.
- Successful completion of a job-related assessment is required.
Preferred Experience:
- One year of customer contact experience in a needs-based sales
environment.
- Experience in a fast-paced contact center environment.
- 6+ months experience frequently communicating with customers by
phone, e-mail, chat, and/or face-to-face. Work from home
requirements:
- You must have a quiet, private work area.
- Dependent and child-care arrangements must be made as if you
were working in-person at a U-Haul facility. This position does not
allow flexibility to be on-call care for others during work
hours.
- All work duties, including initial training, must be performed
at your home address.
- If you want to switch or substitute computers at any time,
Manager approval is required. The following technical requirements
must be met to work from home:
*Computer requirements and internet speed will be verified, if
interviewed. Additional requirements may apply.
- Computer Specifications:
- Windows 10 or 11
- 8GB of RAM/memory or higher
- Processor must have CPU benchmark score of 2,000 or higher
- Additional Hardware:
- Webcam (external or built in is ok)
- USB headset
- Internet speeds:
- Ping under 100
- 10mb download
- 5mb upload The following is not permitted due to compatibility,
performance, security, or other concerns:
- MAC Operating Systems
- Mobile hot-spot, tethering, satellite Internet, or
similar.
- Using a Proxy server or third-party network.
- Computer stick or similar device.
- Rental, rent-to-own, or public computer/laptop.
- Working in a public place or using public Internet.
- Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
- Running non-work-related programs while working.
- Having any other anti-virus installed/in use on your computer
while working other than the Company provided anti-virus.
U-Haul Holding Company, and its family of companies including
U-Haul International, Inc. ("U-Haul"), continually strives to
create a culture of health and wellness. Consistent with applicable
state law, U-Haul will not hire or re-hire individuals who use
nicotine products. The states in which U-Haul will decline to hire
nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware,
Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland,
Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah,
Vermont, Virginia, and Washington. U-Haul has observed this hiring
practice since February 1, 2020 as part of our commitment to a
healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for
employment will be considered without regard to race, color,
religion, sex, national origin, physical or mental disability,
veteran status, or any other basis protected by applicable federal,
provincial, state or local law. Individual accommodations are
available on requests for applicants taking part in all aspects of
the selection process. Information obtained during this process
will only be shared on a need to know basis.
Keywords: U-Haul, Charlotte , Sales & Reservations (Seasonal) Work From Home, Other , Charlotte, North Carolina
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