Technical Support Customer Service Representative
Company: Charter Spectrum
Location: Charlotte
Posted on: March 19, 2023
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Job Description:
Position Type: Full Time Location: Charlotte, North Carolina
Date Posted: Date posted 03/02/2023 Areas of interest: Call Center,
Customer Operations, Customer Service, IT Support Requisition
Number: 333610BR Business unit: Customer Operations CCM121 At a
Glance
Full-time entry-level to mid-level customer service role
troubleshooting and resolving customer technology and service
issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a
variety of services and equipment. SMB Tech Support Representatives
use patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on
customer interactions.
Benefits include fully paid training and time off, comprehensive
health packages, retirement savings, free Spectrum services where
available, and more.
Who are you?
No matter your background, our training program can put you ahead
of the curve on all the latest Spectrum technology. We'll help you
develop the skills to be comfortable, positive, and adaptable while
resolving all kinds of technical mobile issues. Your dedication and
resourcefulness, paired with the strength of our products and
services, keep services flowing and customers satisfied. Your
attention to detail is essential; you'll keep a record of actions
taken and create documents that ensure your customers' service
histories are available for future Representatives. If you're ready
to grow your skills, this is a role with a lot of potential.
What is the SMB Technical Support Representative role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Small and Medium-Sized
Business (SMB) Technical Support Representatives make a real
difference to their business customers and the company. You will
provide over-the-phone support for a range of products and
services, including accounts and billing, enhancements, and
repairs. You'll have advanced diagnostic tools to help you address
technical inquiries and get services running smoothly, talking
customers through fixes you can make together. If an issue calls
for extra attention, bring in additional internal support and field
technician teams to get things back on track. Understanding the
products and your customers' sense of urgency will help you create
a satisfying customer experience.
It's all about learning and growing.
This may be new for you, but the journey is all mapped out. There's
a lot to learn, and our comprehensive, fully paid training can make
you an authority on Spectrum's industry-leading products and
services in about three months. After that, you'll be ready to
handle advanced technical questions, process orders, schedule field
visits, and more. The industry moves quickly; to stay on top of it,
we provide training updates to keep you current on our newest
products, services, and upgrades so you'll be ready for any
question that comes your way. One-on-one time with department
leaders and additional support give you everything you need to
create a streamlined process for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits - industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off - we offer free Spectrum products
and services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Internet/Voice Representative
are:
* Ability to read, write, speak and understand English
* High School Diploma or GED
Preferred qualifications
* 6 months or more of customer service experience
* 6 months or more of working with multiple software
applications
* 6 months or more of high-volume phone experience in a customer
service/call center job preferred
* 6 months or more of experience working in cable operations,
mobile, or telecommunications call center
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads
up! There is a brief assessment in the application. We recommend
taking the assessment in a distraction-free environment.
CCM121 333610 333610BR
Get to Know Us Charter Communications is known in the United States
by our Spectrum brands, including: Spectrum Internet -, TV, Mobile
and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum
Reach. When you join us, you're joining a strong community of more
than 93,000 individuals working together to serve more than 32
million customers in 41 states and keep them connected to what
matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce
that reflects our communities, and providing equal opportunities
for employment and advancement. EOE, including disability/vets.
Learn about our inclusive culture.
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Keywords: Charter Spectrum, Charlotte , Technical Support Customer Service Representative, Other , Charlotte, North Carolina
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