Customer Prog Mgt Supervisor
Company: Honeywell
Location: Charlotte
Posted on: January 27, 2023
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Job Description:
Join the industry leader to design the next generation of
breakthroughs Oversee
the team responsible for post-sale support that coordinates the
operational
aspects of ongoing Customer & Product Support projects. You will
lead a
team focused on serving as liaison between the end customer,
project management
and planning, project team, and product delivery team. You will
review status
of projects and budgets with the customer and work to coordinate
schedules for
your team to ensure customer success while meeting all SLAs.
Develop standard
work and reporting requirements to drive customer success right and
fast with
minimal impact to internal and external performance metrics. You
will assess
project issues and develop resolutions to meet productivity,
quality, and
customers satisfaction goals and objectives. You will develop
mechanisms for
keeping the Honeywell knowledge base current along with creating
the tools to
monitor project progress, and be a key problem solver with Sales,
project
managers, and product delivery teams. - Key Responsibilities: Team
Management
Project Management
Project Planning
Customer Support
Facilitate Team Alignment
Deliver Status Reports
Sales Support
Reporting and ability to analyze data
Travel YOU MUST
HAVE: Bachelor's degree, or equivalent. Some experience in the
field. WE VALUE: Significant experience applying best practices in
Customer & Product Support
Excellent organization skills
Excel Skills and ability to manipulate data
An ability to train others
An ability to direct and motivate a team Additional Information
Keywords: Honeywell, Charlotte , Customer Prog Mgt Supervisor, Other , Charlotte, North Carolina
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